FAQs - Take Command and TCC
This page outlines some of the key questions we get about Take Command, as well as solutions to common problems.
Installation Problems - Version 12 and 13
1. Take Command will not register
If you are getting HTTP errors, check to see that Take Command is configured to access your proxy server. (From the TCC prompt, run OPTION / Internet and enter your proxy settings.) If you cannot access your proxy server, or Internet access is completely blocked, contact us and we will send you a manual key.
Check to see if you have the latest versions of our software. (Click on "Download" in the menu bar above.)
Try re-registering the IsLicense50.dll by going to the command line, changing to the Take Command installation directory, and entering "regsvr32.exe /s IsLicense50.dll".
2. Take Command crashes on startup
The crash is probably occurring inside the Windows loader, before the Take Command code is executed. This is normally caused by another application attempting to inject a dll into Take Command's address space (i.e., an antivirus app, a screen manager, etc.) and the injected dll is crashing.
There are two things to try:
Turn off DEP for Take Command (control panel / system / advanced / performance settings / Data Execution Prevention) - see image:
If that doesn't work you'll need to find the app that's injecting the dll -- try disabling the other running applications one by one until Take Command loads successfully.
If neither of these solutions work, contact us directly for a workaround.
3. Will JP Software's products work with Windows 7?
Take Command versions 11 - 13 support XP, Windows 2003, Vista, Windows 2008, and Windows 7. Versions 9 and 10 will work with Windows versions through Windows 7, but they will not support the new Windows features introduced in Vista and Windows 7.
Operations Questions - Version 12 and 13
1. What Happened to 4NT?
4NT is still there. We have renamed it Take Command Console (TCC). If you want 4NT.EXE (perhaps because you have batch files requiring it), just copy TCC.EXE to 4NT.EXE.
2. How do I change the default command processor?
You can change the default command processor by going to the Control Panel / System / Advanced System Settings / Advanced / Environment Variables, and changing the value of "ComSpec" in the System Variables window.
For example, in v13 you'd change it to something like: c:\program files\jpsoft\tcmd13\tcc.exe depending on where you installed TCMD & TCC.
3. Is Take Command completely compatible with the standard Windows CMD.EXE?
It's impossible to be 100% compatible with CMD.EXE, because
(1) Take Command has several thousand additional features, and
(2) CMD.EXE itself is incompatible with other versions of CMD.EXE.
We strive for 99.9% compatibility (generally more than CMD.EXE manages with differing versions of itself!) . There are always workarounds for the rare situation where Take Command doesn't execute a batch file in an identical way.
The best answer would be to download a 30-day fully functional trial of Take Command and test it in your own environment.
4. Is there a 64-bit version of Take Command?
Yes, Take Command 13 has an x64 version. You can download it at http://jpsoft.com/downloads/v13/tcmdx64.exe.
5. Why can't I get to a full screen console in Vista or Windows 7?
The video drivers in newer versions of Windows don't support full screen consoles. (It's not a Take Command issue; CMD.EXE won't work either.).
6. My IF statements are not working the same way since I upgraded.
The default IF behavior was changed in 8.02 to match undocumented behavior CMD.EXE -- Microsoft was distributing a number of batch files that would not work with 4NT or Take Command. (The problem was with the compound command on the IF line -- CMD.EXE will only execute the remainder of the command line if the IF test succeeds.)
If you don't intend to run any Microsoft batch files, you can restore the previous Take Command behavior by adding the line to your tcmd.ini file:
DuplicateBugs=NO
7. Why doesn't Take Command / TCC show all my files and directories in 64-bit Windows?
If you're running the 32-bit version of Take Command on a 64-bit version of Windows, Windows will silently redirect you to different (WOW64) directories. Download Take Command x64 at http://jpsoft.com/downloads/v13/tcmdx64.exe.
8. Why doesn't Take Command use the full size of the tab window?
Take Command can only display as many columns and rows as the largest possible console window on your system. That is determined by the screen size and the default font size in console windows. (This is a Windows limitation, not Take Command or TCC.) You can reset it by opening a console window (TCC), clicking on the icon in the upper left corner of the title bar, selecting Defaults and then Font. Select a smaller font size, save it, and close the console window. Restart TCMD, and you should be able to display a larger virtual console window.
Other Questions - Version 12 and 13
1. Can you get me keys for earlier versions of JP Software Products?
We can sell and create keys for versions of 4NT and Take Command back to Version 8. Pricing is the same as current prices.
2. If I buy a key for a JP Software product, do I get free upgrades forever?
No -- though if you order within 60 days of our releasing a major update you will get the new version free.
Minor releases are free -- these are mainly compatibility and bug fixes.
We try to price major upgrades lower than most software companies -- upgrades are generally less than 50% of the original price.
You can purchase an annual support contract when you purchase one of our products -- in addition to support benefits, you will receive free upgrades to all new versions released during your support period.
