Take Command Help and Support 

Welcome to JP Software's Help and Support. Please choose the support option that fits your requirements. The Support Forums are our primary venue, and it's where you will receive the fastest answers. It also allows you to benefit from the experience of other users, and lets them learn from you as well.

Support Forums  

JP Software offers online Support Forums accessible via a web interface, or via email. Please use the Support Forums whenever possible. They are our primary support venue, and they are where you will receive the fastest answer (and benefit from the experience of other users). The forums are moderated, so they are free from spam and advertising. The forum archives are also searchable, and may already contain the answer to your question.

Help Files  

Before contacting us for technical support, check your local help files (or the Online Web Help), and other documentation for answers to your question. If you can't find what you need, try the Index or the Find or Search function.

FAQ Pages  

Please take a look at our Take Command FAQ page before contacting technical support.

Tutorials  

Please review the Take Command and TCC tutorials before contacting technical support.

Registration Status  

If you have questions or concerns about your registration status, need a replacement registration key, or wish to modify your registration data, please contact our sales department using the contact page email form. See our Company page for details.

Internet Support  

All support queries should try our Support Forums first. Barring emergencies, we will respond within one business day, and often much more quickly than that, including nights and weekends. Note that private email and phone support is not included in the Standard Support Plan.

Phone & Fax Support  

Note that telephone / fax support requires an Extended Support Plan. Technical support by telephone within the US and Canada is handled on a callback basis. If you are not sure if your question requires technical support or need other assistance in addition to your technical questions, please call our main number at 1-800-595-8197. Our office staff will assist you with all of your concerns, including having a technical support representative call you back if necessary. Note that leaving a message on our Support Forums is generally much faster.