There is some confusion about the upgrade policy when upgrading from v13 or earlier to v14, and what changes have been made for versions following v14.
For all versions prior to v14 (all the way back to the second version of 4DOS in 1990), JP Software's policy was to provide free updates if you ordered the previous version within 60 days of a new release, or if you had an active Extended Support license. Everyone else had to pay the normal upgrade price.
We have changed this starting with Take Command v14. Everyone who orders a v14 license (upgrade or new copy) will receive all future major (and minor) updates free for one year. After one year, you can either choose to pay for an upgrade and get updates for another year (this is the "subscription"), or you can let your subscription lapse and wait until you're ready to order another upgrade (and get another year of updates). Upgrading a significantly out-of-date subscription will be slightly more expensive.
There are two reasons for this change:
- We want to release updates more often -- instead of waiting a year for a major new version with 300 new features, we will be releasing updates every 2-3 months with 50+ new features.
- It's a better deal for you -- users will get almost all of the benefits of our former Extended Support plan, at no extra cost. (The only thing missing will be private phone support, which is still available to our multisystem corporate customers.)
We have already sent v14 license keys to all our Extended Support customers, and anyone who ordered Take Command v13 within the last 60 days. If you didn't receive your key (a few were bounced back by mail servers), please contact us and we will resend it.