Another installation is in progress

[Bill de Haan]

Trying to install using the 18.00.18 version (posted 18 minutes ago :-)

I get the "Another installation is in progress. You must complete that installation before continuing this one". I terminated the install, restarted, get the same error.

There are no Take Command or TCC processes running (at least none that appear in Process Explorer, anyway). Win7, 64 bit.

 

[rconn]

The message is coming from Windows Installer, not TCMD -- do you have any Windows Installer processes running?

 

[Bill de Haan]

None that I'm aware of. I was trying to upgrade from v13 to v18. I had a 18.00.16 build from the weekend. When that failed, I went to the forums, and saw that you had *just* posted a new 18.00.18, which I downloaded. I tried it, and got the error.

I was looking for TCC/Take Command processes, and there were none. What process names should I be looking for?

 

[vefatica]

Wild speculation: Is it possible that an initial upgrade is expecting a computer restart and that's prohibiting another install of the same product?

 

[rconn]

Look for "Windows Installer" and/or "Windows Installer (32-bit)", and any TCMD listed in "Background Processes".

Or reboot your system.

 

[Bill de Haan]

No "Windows Installer" type process are visible, and this was after a clean boot.

This is a corporate PC, I'm having our IT take a look at it. Although I got permission to install Take Command v13 a few years back, the security processes have changed; there could be something at that end blocking it.

 

[rconn]

It's also possible that there are some Windows Updates pending; Windows Installer won't let anything install until those are done.