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CascadePoint Fails to Install (And Some Trouble with TCMD)

Discussion in 'Support' started by Jay Sage, Dec 22, 2009.

  1. Jay Sage

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    I recently bought a new HP TouchSmart computer with the 64-bit Windows 7
    operating system. For the most part I have it running quite nicely, but
    a few programs have given me trouble.

    Tonight I tried installing my copy of CascadePoint. Every time I run the
    installation file, it terminates prematurely "because of an error"
    (that's all it tells me). I downloaded the file twice and tried the
    installation three times. I even tried turning off the User Access
    Control. It still failed the same way.

    Can anyone offer suggestions or solutions/

    While I'm asking, I should add that I'm still having some trouble with
    TCMD. After setting it to run as administration, I am able, while
    running it, to access all areas of my drives. But I cannot get TCMD to
    start up without the pop-up window asking me for permission to let it
    run. Can someone tell me how to set the system so that tcmd.exe is
    always allowed to run without asking for permission? As it stands now,
    TCMD cannot start up when the system boots; I have to launch it
    manually. (I believe that while I had the UAC turned off, I did not get
    that pop-up.)

    -- Jay
     
  2. Jay Sage

    Joined:
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    CascadePoint Fails to Install (And I Still Have Some Trouble with TCMD)

    No. When I went to the JPSoft website, I did not find a 64-bit version,
    so I assumed that there was a single version for both 32-bit and 64-bit.

    I managed to find the 64-bit version only by doing a Google search,
    which found a forum posting with the file location.

    Indeed, the 64-bit version did install. However, I got an error message
    that the driver was not signed and that the driver was not installed. I
    was supposed to get a choice that allowed the driver to be installed
    even though it was not signed, but no such option ever appeared. So, it
    appears that CascadePoint is now installed but unable to run.

    -- Jay
     
  3. rconn

    rconn Administrator
    Staff Member

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    CascadePoint Fails to Install (And I Still Have Some Trouble with TCMD)

    CascadePoint does not yet support Windows 7. (Microsoft changed a couple of
    critical APIs and I've been too busy with TCMD v11 to spend the time to
    update CascadePoint.)

    Rex Conn
    JP Software
     

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