Changes to Keyboard Settings Not Being Saved

Jun 2, 2008
317
1
Newton, MA
I have been setting up TakeCommand version 25 on a new computer. I bring up "Customize Quick Access Toolbar" and change some keyboard settings. They work fine. However, the next time I boot the computer (or even shut down and restart TCMD), the settings are forgotten. I don't remember this happening before. Am I forgetting something required to save the new settings?
 
Jun 2, 2008
317
1
Newton, MA
Charles, thanks for that suggestion. It seems to have worked. I had wondered if TCMD was not being allowed to update the file in which that information is stored, but I (1) thought that there would have been an error message and (2) I didn't think of how to solve that problem.

Assuming that this did permanently solve the problem, it begs the question of why this was not happening with other computers on which I have installed TCMD over the many years (unless, as would not totally surprise me, this is exactly what happened when I first did the installation, and I have simply forgotten how I solved it).
 

Charles Dye

Super Moderator
Staff member
May 20, 2008
4,304
78
Albuquerque, NM
prospero.unm.edu
Then I'm guessing you have a permissions issue. I'm pretty sure that stuff goes in the registry, not a file. Probably under HKCU\Software\JP Software\Take Command 25, although I'm not certain about that part.
 

rconn

Administrator
Staff member
May 14, 2008
12,108
138
This is almost always a Windows policy / permissions setting that is blocking you from writing to the registry. This is common on corporate systems, but can also happen with some aggressive AV apps.

What happens in this instance is that Windows will temporarily cache the write but it's discarded on a restart. (So Windows is not returning an error, and TCMD has no knowledge of what happened.)