Failed upgrade to build 39

May 20, 2008
9,294
62
Syracuse, NY, USA
"The application ran into a problem it couldn't handle."

[EXCEPTION_UNHANDLED] (0xc0000005) at address [0x6dea101b]

*** Stack Trace (x86) ***

[0x6dea101b] MsiProvideQualifiedComponentW()
[0xf0a45c03] -----
[0x53b5406d] -----
[0x527f0800] -----
[0xeb6b2400] -----
[0x6bf7a06d] -----
[0x8ceb9000] -----
[0xf65b9203] -----
[0x527f086d] -----
[0xd9199000] -----
[0x8cec7403] -----
[0x8cec7003] -----

Download and manual install then worked.
 
May 20, 2008
9,294
62
Syracuse, NY, USA
FWIW, that message in coming from TCMD.EXE, the distribution package.

"The application ran into a problem it couldn't handle."

[EXCEPTION_UNHANDLED] (0xc0000005) at address [0x6dea101b]

*** Stack Trace (x86) ***

[0x6dea101b] MsiProvideQualifiedComponentW()
[0xf0a45c03] -----
[0x53b5406d] -----
[0x527f0800] -----
[0xeb6b2400] -----
[0x6bf7a06d] -----
[0x8ceb9000] -----
[0xf65b9203] -----
[0x527f086d] -----
[0xd9199000] -----
[0x8cec7403] -----
[0x8cec7003] -----

Download and manual install then worked.
 

rconn

Administrator
Staff member
May 14, 2008
10,975
98
The text of that message is in TCMD.EXE (not a Microsoft program). The only Google hits I get for the message also mention Caphyon.
The TCMD.EXE you're running is a Windows Installer app, that also contains all of the Take Command files. The TCMD.EXE part is a thin wrapper around the TCMD.MSI installer. (The only reason it's called TCMD.EXE is so you'll know where it came from -- it'd behave the same if it was named BOB.EXE.)
 
May 20, 2008
9,294
62
Syracuse, NY, USA
The TCMD.EXE you're running is a Windows Installer app, that also contains all of the Take Command files. The TCMD.EXE part is a thin wrapper around the TCMD.MSI installer. (The only reason it's called TCMD.EXE is so you'll know where it came from -- it'd behave the same if it was named BOB.EXE.)
And who wrote/built that installer app ... you ... Caphyon? I doubt it was Microsoft. The error message is produced by that app. More info about what went wrong could be given.
 

rconn

Administrator
Staff member
May 14, 2008
10,975
98
And who wrote/built that installer app ... you ... Caphyon? I doubt it was Microsoft. The error message is produced by that app. More info about what went wrong could be given.
Caphyon wrote a GUI wrapper for creating .MSI files using the Windows Installer. The code that's being executed when you install TCMD, and which is crashing on (only) your system, is Microsoft's.