Failed upgrade to build 39

#1
"The application ran into a problem it couldn't handle."

[EXCEPTION_UNHANDLED] (0xc0000005) at address [0x6dea101b]

*** Stack Trace (x86) ***

[0x6dea101b] MsiProvideQualifiedComponentW()
[0xf0a45c03] -----
[0x53b5406d] -----
[0x527f0800] -----
[0xeb6b2400] -----
[0x6bf7a06d] -----
[0x8ceb9000] -----
[0xf65b9203] -----
[0x527f086d] -----
[0xd9199000] -----
[0x8cec7403] -----
[0x8cec7003] -----

Download and manual install then worked.
 
#2
FWIW, that message in coming from TCMD.EXE, the distribution package.

"The application ran into a problem it couldn't handle."

[EXCEPTION_UNHANDLED] (0xc0000005) at address [0x6dea101b]

*** Stack Trace (x86) ***

[0x6dea101b] MsiProvideQualifiedComponentW()
[0xf0a45c03] -----
[0x53b5406d] -----
[0x527f0800] -----
[0xeb6b2400] -----
[0x6bf7a06d] -----
[0x8ceb9000] -----
[0xf65b9203] -----
[0x527f086d] -----
[0xd9199000] -----
[0x8cec7403] -----
[0x8cec7003] -----

Download and manual install then worked.
 

rconn

Administrator
Staff member
May 14, 2008
10,416
95
#5
The text of that message is in TCMD.EXE (not a Microsoft program). The only Google hits I get for the message also mention Caphyon.
The TCMD.EXE you're running is a Windows Installer app, that also contains all of the Take Command files. The TCMD.EXE part is a thin wrapper around the TCMD.MSI installer. (The only reason it's called TCMD.EXE is so you'll know where it came from -- it'd behave the same if it was named BOB.EXE.)
 
#6
The TCMD.EXE you're running is a Windows Installer app, that also contains all of the Take Command files. The TCMD.EXE part is a thin wrapper around the TCMD.MSI installer. (The only reason it's called TCMD.EXE is so you'll know where it came from -- it'd behave the same if it was named BOB.EXE.)
And who wrote/built that installer app ... you ... Caphyon? I doubt it was Microsoft. The error message is produced by that app. More info about what went wrong could be given.
 

rconn

Administrator
Staff member
May 14, 2008
10,416
95
#7
And who wrote/built that installer app ... you ... Caphyon? I doubt it was Microsoft. The error message is produced by that app. More info about what went wrong could be given.
Caphyon wrote a GUI wrapper for creating .MSI files using the Windows Installer. The code that's being executed when you install TCMD, and which is crashing on (only) your system, is Microsoft's.