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Failed upgrade to build 39

Discussion in 'Support' started by vefatica, Jan 17, 2012.

  1. vefatica

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    "The application ran into a problem it couldn't handle."

    [EXCEPTION_UNHANDLED] (0xc0000005) at address [0x6dea101b]

    *** Stack Trace (x86) ***

    [0x6dea101b] MsiProvideQualifiedComponentW()
    [0xf0a45c03] -----
    [0x53b5406d] -----
    [0x527f0800] -----
    [0xeb6b2400] -----
    [0x6bf7a06d] -----
    [0x8ceb9000] -----
    [0xf65b9203] -----
    [0x527f086d] -----
    [0xd9199000] -----
    [0x8cec7403] -----
    [0x8cec7003] -----

    Download and manual install then worked.
     
  2. vefatica

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    FWIW, that message in coming from TCMD.EXE, the distribution package.

     
  3. rconn

    rconn Administrator
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    See my answer from all the previous times you've reported this.

    (1) It hasn't been reproduced by anybody else, and (2) it's Microsoft's program. There is still nothing that I can do about it.
     
  4. vefatica

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    The text of that message is in TCMD.EXE (not a Microsoft program). The only Google hits I get for the message also mention Caphyon.
     
  5. rconn

    rconn Administrator
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    The TCMD.EXE you're running is a Windows Installer app, that also contains all of the Take Command files. The TCMD.EXE part is a thin wrapper around the TCMD.MSI installer. (The only reason it's called TCMD.EXE is so you'll know where it came from -- it'd behave the same if it was named BOB.EXE.)
     
  6. vefatica

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    And who wrote/built that installer app ... you ... Caphyon? I doubt it was Microsoft. The error message is produced by that app. More info about what went wrong could be given.
     
  7. rconn

    rconn Administrator
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    Caphyon wrote a GUI wrapper for creating .MSI files using the Windows Installer. The code that's being executed when you install TCMD, and which is crashing on (only) your system, is Microsoft's.
     

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