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Installer crash

Discussion in 'Support' started by vefatica, Apr 4, 2013.

  1. vefatica

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    Updating to build 32:

    Code:
    Problem signature:
      Problem Event Name:    BEX
      Application Name:    tcmd.exe
      Application Version:    15.0.31.0
      Application Timestamp:    514abda0
      Fault Module Name:    tcmd.exe
      Fault Module Version:    15.0.31.0
      Fault Module Timestamp:    514abda0
      Exception Offset:    000af424
      Exception Code:    c0000417
      Exception Data:    00000000
      OS Version:    6.1.7601.2.1.0.256.48
      Locale ID:    1033
      Additional Information 1:    6af9
      Additional Information 2:    6af9bc8525380c1ccc472b272fcb3667
      Additional Information 3:    a089
      Additional Information 4:    a08916b7d639075a0d723d93cf32ac36
     
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  2. vefatica

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    On the second try (OPTION /U) it just sat there after the download; nothing happened for several minutes.

    On the third try (OPTION /U) it worked AND IT REMOVED MY TASKBAR-PINNED SHORTCUT.
     
  3. rconn

    rconn Administrator
    Staff Member

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    I'll pass it on to Microsoft (but I doubt they'll do much; they've ignored all the previous reports).
     
  4. Steve Fabian

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    I brute-force downloaded the B31 installer, ran it without difficulty - WinXP32 SP3. However, it left a whole slew of files in a JPsoft subdirectory of %tmp. All but tcmd.msi were identical to the installed files. It also created shortcut files in both the Quick Launch and the Start Menu directories, even though I carefully unmarked them on the appropriate page. Emptying the while %tmp tree had no bad effects.
     

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