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SHRALIAS crashes on startup

Discussion in 'Support' started by Mike Applebee, Aug 29, 2016.

  1. Mike Applebee

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    Running a WIn10 box.
    spits out a "SHARALIS loaded" but then Iget the werfault message that it stopped working.


    Found an Application event error:
    Faulting application name: shralias.exe, version: 19.10.51.0, time stamp: 0x5737aa08
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00007ff9d35d50f0
    Faulting process id: 0x1fd4
    Faulting application start time: 0x01d2020601590bed
    Faulting application path: C:\Program Files\JPSoft\TCMD19_x64\shralias.exe
    Faulting module path: unknown
    Report Id: 2197ed09-62ed-4871-a6a1-924d21692ada
    Faulting package full name:
    Faulting package-relative application ID: ​


    TCC 19.10.51 x64 Windows 10 [Version 6.3.10586]
    TCC Build 51 Windows 10 Build 10586
     
  2. rconn

    rconn Administrator
    Staff Member

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    Not reproducible here.

    The address space is not inside SHRALIAS.EXE, and given the module name, version, and time stamp it appears that another app is injecting a dll into SHRALIAS, and it's that dll that is crashing.

    Look for an antivirus / antimalware / screen manager and try disabling them temporarily to isolate the problem.
     
  3. Mike Applebee

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    thanks I'll try
     

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