Standalone installer problem

Charles Dye

Super Moderator
Staff member
May 20, 2008
3,609
46
Albuquerque, NM
prospero.unm.edu
#1
After upgrading to build 60 using the standalone installer, attempting to start either TCMD.EXE or TCC.EXE gives a popup message box about a missing DLL, VirtualizerSDK32.dll. Uninstalled and reinstalled; uninstalled, deleted all remaining .EXE and .DLL files in my Take Command directory, redownloaded and reinstalled; no dice. I think that the standalone installer contains a damaged build. (32-bit; I have not tried the 64-bit.)

Upgrading through the 'Check for Updates' feature did work, though of course I had to drop back to build 59 again to do that.
 

rconn

Administrator
Staff member
May 14, 2008
10,568
97
#2
After upgrading to build 60 using the standalone installer, attempting to start either TCMD.EXE or TCC.EXE gives a popup message box about a missing DLL, VirtualizerSDK32.dll. Uninstalled and reinstalled; uninstalled, deleted all remaining .EXE and .DLL files in my Take Command directory, redownloaded and reinstalled; no dice. I think that the standalone installer contains a damaged build. (32-bit; I have not tried the 64-bit.)

Upgrading through the 'Check for Updates' feature did work, though of course I had to drop back to build 59 again to do that.
There's only one installer; there isn't any "standalone" differentiation.

Did you download from the FTP site? (That gets uploaded last; possibly you got it when it hadn't finished with the upload.)
 

Charles Dye

Super Moderator
Staff member
May 20, 2008
3,609
46
Albuquerque, NM
prospero.unm.edu
#3
Did you download from the FTP site? (That gets uploaded last; possibly you got it when it hadn't finished with the upload.)
Yes, I usually grab them from the FTP site. I don't think that's the issue -- I downloaded it twice, and got the same file both times.

But if no-one else has this problem, then it must be me....
 
#4
From: rconn

| Did you download from the FTP site? (That gets uploaded last;
| possibly you got it when it hadn't finished with the upload.)

I got it from FTP site and starting the new build failed exactly as others . Repeated download and now it works. Maybe you should not announce that a new build is available, or make new files hidden on the FTP site until all uploading is finished and verified?
--
Steve