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Take Command x64 15.01.55 Error: Update installation failed

Discussion in 'Support' started by Bob Chapman, Oct 30, 2013.

  1. Bob Chapman

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    TCC 15.01.54 x64 Windows 7 [Version 6.1.7601]
    TCC Build 54 Windows 7 Build 7601 Service Pack 1

    Running the Updater from the TC 15.01 "Help" "Check for Updates" menu item appears to proceed normally but finishes with the following error message and with the version unchanged.
    Code:
    Take Command x64 15.01.55  Error: Update installation failed
    
    If you repeat this process (I am easily amused ;)) Setup offers you three options (1) Add or Remove Features, (2) Repair, or (3) Remove. If you chose option 2 the setup appears to proceed normally but the Updater reports the same error on completion and the version is not changed. I assume that you can repeat this process ad infinitum but I got tired after three or four attempts! ;)
     
  2. rconn

    rconn Administrator
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    Not reproducible here (tried it on four systems).

    Can you generate a Windows Installer log file and send it to support@jpsoft.com? Run the installer from the command line like this (you can download it from the web site):

    Code:
    tcmdx64.exe /l*v installer.log
     
  3. Steve Fabian

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    I did not yet try to update my TCMD 64, but the installer version reported by @VERINFO is 15.01.54, while the .aiu file reports 15.01.55. It is posible that this discrepancy stops the updater ...
     
  4. rconn

    rconn Administrator
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    Not reproducible here. You sure you didn't get a cached copy?
     
  5. Steve Fabian

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  6. rconn

    rconn Administrator
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    I just downloaded the same file, and @VERINFO returns 15.01.55.
     
  7. Bob Chapman

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    Done "installer.log" emailed. After the apparently successful installation, an attempt to run tcmd from my usual shortcut produced the following System Error. ;)
    Code:
    tcmd.exe - System Error
    The program can't start because ipworks9.dll is missing from
    your computer. Try reinstalling the program to fix this problem.
    
     
  8. Bob Chapman

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    FWIW I reran the downloaded tcmdx64.exe by starting it from Explorer and chose the Repair option. There was NO error message and tcmd now appears to start successfully from the shortcut. o_O
    Code:
    TCC  15.01.55 x64  Windows 7 [Version 6.1.7601]
    Copyright 2013 JP Software Inc.  All Rights Reserved
    
    I hope that this installation procedure is not required for future updates! :)
     

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