1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

TCC startup crash in Windows 8 Pro x64

Discussion in 'Support' started by 753951, Dec 19, 2012.

  1. 753951

    Joined:
    Dec 19, 2012
    Messages:
    3
    Likes Received:
    0
    Fresh install of Windows 8 Pro x64 with all updates. Fresh install of TCMD 14.03.53. No INI files, no tcstart or tcexit files. Can't start either TCMD or TCC. All I get is "TCC has stopped working" dialog. Here are problem details from that dialog:


    Code:
    Problem signature:
      Problem Event Name:    BEX64
      Application Name:    tcc.exe
      Application Version:    14.0.3.53
      Application Timestamp:    50c7e649
      Fault Module Name:    StackHash_4e5d
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    00000000
      Exception Offset:    PCH_E7_FROM_ntdll+0x000000000002336E
      Exception Code:    c0000005
      Exception Data:    0000000000000008
      OS Version:    6.2.9200.2.0.0.256.48
      Locale ID:    1033
      Additional Information 1:    4e5d
      Additional Information 2:    4e5d5dc6aabf76cc679d707f73217047
      Additional Information 3:    c3f4
      Additional Information 4:    c3f4f21ff0efa95302412e4fece51da2
    

    Tried to run as administrator. Same result. No GPF file generated. Attached content of Windows Error Reporting directory from crash.
     

    Attached Files:

    • WER.zip
      File size:
      419.2 KB
      Views:
      8
  2. craig6

    Joined:
    Mar 16, 2013
    Messages:
    6
    Likes Received:
    0
    I'm also getting this issue, is there any resolution to it? I just got a new laptop (asus g55v) and TCC won't run on it period. I've tried my licensed v11 copy, then tried to install v14 and v15. They all crash on start-up. Very little software has been installed on this laptop. I'd upgrade/buy new lic if I could get TCC working on this laptop.
     
  3. craig6

    Joined:
    Mar 16, 2013
    Messages:
    6
    Likes Received:
    0
    Faulting application name: TCC.EXE, version: 15.0.0.18, time stamp: 0x513e8012
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x000007fd00040000
    Faulting process id: 0x113c
    Faulting application start time: 0x01ce21fb1e13b59d
    Faulting application path: C:\Program Files\JPSoft\TCMD15x64\TCC.EXE
    Faulting module path: unknown
    Report Id: 5be40541-8dee-11e2-be7c-dc85de92066e
    Faulting package full name:
    Faulting package-relative application ID:

    This laptop is running windows 8 pro 64 bit, and all windows updates. I've been using this program since it was 4dos, can someone please help?

    Who can I email the core dump to?
     
  4. rconn

    rconn Administrator
    Staff Member

    Joined:
    May 14, 2008
    Messages:
    9,854
    Likes Received:
    83
    Send the dump to support@jpsoft.com. Also, you should have a *.GPF file that TCC creates; that is usually in your c:\users\(yourname)\appdata\local\jpsoft" directory. That is more valuable than the one that Windows creates, so please send that.

    I've been running Windows 8 x64 here for several months; I've never seen a crash. The crash address is *not* inside the TCC code, so it's either crashing in a Windows dll or an injected dll. I need the stack trace to determine the calling TCC code.
     
  5. craig6

    Joined:
    Mar 16, 2013
    Messages:
    6
    Likes Received:
    0
    one other thing i noticed, the wrapper (not sure what its called) around the shell window appears to be working but the shell itself isn't, the wrapper shows the cpu and I can see it updating behind the windows crash box, the menus work etc. tried to use the cmd shell its not responding.

    emailed, let me know if I can assist further..
     
  6. rconn

    rconn Administrator
    Staff Member

    Joined:
    May 14, 2008
    Messages:
    9,854
    Likes Received:
    83
    The tabbed windows wrapper is Take Command; apparently that works on your system but TCC doesn't.
     
  7. craig6

    Joined:
    Mar 16, 2013
    Messages:
    6
    Likes Received:
    0
    Yes correct. Here it is loading into windbg, access violation on one of the dlls:

    ModLoad: 00000000`00400000 00000000`00468000 tcc.exe
    ModLoad: 000007fc`ce5c0000 000007fc`ce77e000 ntdll.dll
    ModLoad: 00000000`00150000 00000000`00286000 C:\Windows\system32\KERNEL32.DLL
    ModLoad: 00000000`00290000 00000000`00383000 C:\Windows\system32\KERNELBASE.dll
    ModLoad: 00000000`01810000 00000000`01973000 C:\Windows\SYSTEM32\dbghelp.dll
    ModLoad: 00000000`10000000 00000000`102a9000 C:\Program Files\JPSoft\TCMD15x64\TakeCmd.dll
    ModLoad: 00000000`01980000 00000000`01b6e000 C:\Program Files\JPSoft\TCMD15x64\ipworks9.dll
    ModLoad: 00000000`01b70000 00000000`01cbc000 C:\Windows\system32\USER32.dll
    ModLoad: 00000000`01cc0000 00000000`01d9e000 C:\Windows\system32\ADVAPI32.dll
    ModLoad: 00000000`01da0000 00000000`03088000 C:\Windows\system32\SHELL32.dll
    ModLoad: 00000000`03090000 00000000`0320e000 C:\Windows\system32\ole32.dll
    ModLoad: 00000000`03210000 00000000`032d3000 C:\Windows\system32\OLEAUT32.dll
    ModLoad: 00000000`032e0000 00000000`03385000 C:\Windows\system32\msvcrt.dll
    ModLoad: 00000000`00080000 00000000`000a0000 C:\Windows\SYSTEM32\WINMM.dll
    ModLoad: 00000000`03390000 00000000`035f9000 C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16384_none_418c2a697189c07f\COMCTL32.dll
    ModLoad: 00000000`000a0000 00000000`000a9000 C:\Windows\SYSTEM32\WSOCK32.dll
    ModLoad: 00000000`03600000 00000000`037f7000 C:\Program Files\JPSoft\TCMD15x64\ipworksssl9.dll
    ModLoad: 00000000`03800000 00000000`038dc000 C:\Program Files\JPSoft\TCMD15x64\ipworksssh9.dll
    ModLoad: 00000000`038e0000 00000000`03a3e000 C:\Program Files\JPSoft\TCMD15x64\ipworkszip9.dll
    ModLoad: 00000000`00390000 00000000`003e0000 C:\Windows\system32\SHLWAPI.dll
    ModLoad: 00000000`000b0000 00000000`000b7000 C:\Windows\system32\PSAPI.DLL
    ModLoad: 00000000`69bb0000 00000000`69c05000 C:\Program Files\JPSoft\TCMD15x64\onig.dll
    ModLoad: 00000000`69b90000 00000000`69bae000 C:\Program Files\JPSoft\TCMD15x64\Everything.dll
    ModLoad: 00000000`03a40000 00000000`03b80000 C:\Windows\system32\GDI32.dll
    ModLoad: 00000000`03b80000 00000000`03bfd000 C:\Windows\SYSTEM32\WINSPOOL.DRV
    ModLoad: 00000000`03c00000 00000000`03ca1000 C:\Windows\system32\COMDLG32.dll
    ModLoad: 00000000`03cb0000 00000000`03d08000 C:\Windows\system32\WS2_32.dll
    ModLoad: 00000000`03d10000 00000000`03d58000 C:\Windows\SYSTEM32\sechost.dll
    ModLoad: 00000000`03d60000 00000000`03ea0000 C:\Windows\system32\RPCRT4.dll
    ModLoad: 00000000`03ea0000 00000000`04050000 C:\Windows\SYSTEM32\combase.dll
    ModLoad: 00000000`04050000 00000000`04082000 C:\Windows\SYSTEM32\WINMMBASE.dll
    ModLoad: 00000000`04090000 00000000`04126000 C:\Windows\SYSTEM32\SHCORE.DLL
    ModLoad: 00000000`003e0000 00000000`003e9000 C:\Windows\system32\NSI.dll
    ModLoad: 00000000`04130000 00000000`04169000 C:\Windows\system32\IMM32.DLL
    ModLoad: 00000000`04320000 00000000`04435000 C:\Windows\system32\MSCTF.dll
    ModLoad: 00000000`059d0000 00000000`059d8000 C:\PROGRA~2\NVIDIA~1\3DVISI~1\NVSTIN~1.DLL
    ModLoad: 00000000`6ad30000 00000000`6add3000 C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6871_none_08e717a5a83adddf\MSVCR90.dll
    ModLoad: 00000000`05a10000 00000000`05a25000 C:\Windows\SYSTEM32\netapi32.dll
    ModLoad: 00000000`059f0000 00000000`059fe000 C:\Windows\SYSTEM32\netutils.dll
    ModLoad: 00000000`05a60000 00000000`05a84000 C:\Windows\SYSTEM32\srvcli.dll
    ModLoad: 00000000`05a30000 00000000`05a45000 C:\Windows\SYSTEM32\wkscli.dll
    ModLoad: 00000000`05a90000 00000000`05ac4000 C:\Windows\SYSTEM32\LOGONCLI.DLL
    ModLoad: 00000000`05e80000 00000000`06057000 C:\Windows\system32\crypt32.dll
    ModLoad: 00000000`05ad0000 00000000`05ae6000 C:\Windows\system32\MSASN1.dll
    ModLoad: 00000000`05af0000 00000000`05b37000 C:\Windows\SYSTEM32\qwave.dll
    ModLoad: 00000000`05b40000 00000000`05b4e000 C:\Windows\SYSTEM32\TRAFFIC.dll
    ModLoad: 00000000`05b50000 00000000`05b53000 C:\Windows\SYSTEM32\WMI.dll
    ModLoad: 00000000`05b60000 00000000`05b8a000 C:\Windows\SYSTEM32\IPHLPAPI.DLL
    ModLoad: 00000000`06060000 00000000`0606a000 C:\Windows\SYSTEM32\WINNSI.DLL
    ModLoad: 00000000`06090000 00000000`0609b000 C:\Windows\SYSTEM32\secur32.dll
    ModLoad: 00000000`060a0000 00000000`060cc000 C:\Windows\SYSTEM32\SSPICLI.DLL
    ModLoad: 00000000`060d0000 00000000`060d3000 C:\Windows\SYSTEM32\icmp.dll
    ModLoad: 00000000`062e0000 00000000`0650e000 C:\Windows\system32\wininet.dll
    ModLoad: 00000000`06510000 00000000`06726000 C:\Windows\system32\iertutil.dll
    ModLoad: 00000000`06730000 00000000`06813000 C:\Windows\system32\uxtheme.dll
    ModLoad: 00000000`060f0000 00000000`06111000 C:\Windows\SYSTEM32\dwmapi.dll
    (1248.1be4): Access violation - code c0000005 (first chance)
    First chance exceptions are reported before any exception handling.
    This exception may be expected and handled.
    000007fd`00040000 ?? ???
     
  8. craig6

    Joined:
    Mar 16, 2013
    Messages:
    6
    Likes Received:
    0
    callstack window:

    Child-SP RetAddr : Args to Child : Call Site
    00000000`0178fa38 000007fc`ce5e336e : 00000000`0178fb00 000007fc`ce5f4647 00000000`00000000 00000000`7fffc000 : 0x000007fd`00040000
    00000000`0178fa40 000007fc`ce5e32ae : 00000000`0178fb00 00000000`00000000 00000000`7fffc000 00000000`00000000 : ntdll!LdrpInitialize+0xb2
    00000000`0178fab0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe
     
  9. rconn

    rconn Administrator
    Staff Member

    Joined:
    May 14, 2008
    Messages:
    9,854
    Likes Received:
    83
    It's unlikely to be dwmapi.dll -- that's a delay load dll that isn't pulled in unless the app is referencing one of its API's (and TCC doesn't). The first-chance exception is common with things like depends, dependency walker, procmon, etc.
     
  10. rconn

    rconn Administrator
    Staff Member

    Joined:
    May 14, 2008
    Messages:
    9,854
    Likes Received:
    83
    That's Windows loader; the TCC code isn't being called yet.
     
  11. craig6

    Joined:
    Mar 16, 2013
    Messages:
    6
    Likes Received:
    0
    Sure, dwmapi just happens to be the last file loaded prior to the crash, I'm just sending as much information as possible. :) The crash address is the same in event viewer and debugger. What about the DLL list itself, are there any differences between your window 8 and mine?
     
  12. Magus

    Joined:
    Apr 30, 2009
    Messages:
    17
    Likes Received:
    0
    I'm getting the same behavior and no GPF file is created. This is with 15.00.34 and using msconfig to pare the starting services down to the bare minimum.
     
  13. Magus

    Joined:
    Apr 30, 2009
    Messages:
    17
    Likes Received:
    0
    I tried 15.00.36 and TCC is still crashing when loading with no GPF file created. Any thoughts on how I might get more information to help resolve this.
     
  14. rconn

    rconn Administrator
    Staff Member

    Joined:
    May 14, 2008
    Messages:
    9,854
    Likes Received:
    83
    If you're running Take Command x64, try downloading the 32-bit TCMD and see if that works.
     
  15. Magus

    Joined:
    Apr 30, 2009
    Messages:
    17
    Likes Received:
    0
    The first time TCMD 32-bit starts I get a popup window that states "The handle is invalid. "Attache Console". Dismissing the dialogue box closes TCMD.

    Starting TCMD 32-bit a second time, and subsequent times, it comes up without error and seems to work fine. Progress!
     
  16. 753951

    Joined:
    Dec 19, 2012
    Messages:
    3
    Likes Received:
    0
    Just to chime in. Nothing changed with v15. I'm still getting same error. No GPF file created either. Very frustrating.

    Windows Debugger dump looks slightly different then posted above

    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.

    CommandLine: "C:\Program Files\JP Software\Take Command x64 15.0\tcc.exe"
    Symbol search path is: SRV*D:\SymbolCache*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    ModLoad: 00000000`00400000 00000000`00426000 tcc.exe
    ModLoad: 000007fe`799e0000 000007fe`79b9e000 ntdll.dll
    ModLoad: 00000000`00140000 00000000`00276000 C:\Windows\system32\KERNEL32.DLL
    ModLoad: 00000000`00280000 00000000`00373000 C:\Windows\system32\KERNELBASE.dll
    ModLoad: 00000000`01750000 00000000`017ef000 C:\Windows\system32\apphelp.dll
    SHIMVIEW: ShimInfo(Complete)
    ModLoad: 00000000`017f0000 00000000`01953000 C:\Windows\SYSTEM32\dbghelp.dll
    ModLoad: 00000000`10000000 00000000`10229000 C:\Program Files\JP Software\Take Command x64 15.0\TakeCmd.dll
    ModLoad: 00000000`01960000 00000000`01b50000 C:\Program Files\JP Software\Take Command x64 15.0\ipworks9.dll
    ModLoad: 00000000`01b50000 00000000`01c9c000 C:\Windows\system32\USER32.dll
    ModLoad: 00000000`01ca0000 00000000`01d7e000 C:\Windows\system32\ADVAPI32.dll
    ModLoad: 00000000`01d80000 00000000`0305e000 C:\Windows\system32\SHELL32.dll
    ModLoad: 00000000`03060000 00000000`031de000 C:\Windows\system32\ole32.dll
    ModLoad: 00000000`031e0000 00000000`032a3000 C:\Windows\system32\OLEAUT32.dll
    ModLoad: 00000000`032b0000 00000000`03357000 C:\Windows\SYSTEM32\MSVCP110.dll
    ModLoad: 00000000`03360000 00000000`03434000 C:\Windows\SYSTEM32\MSVCR110.dll
    ModLoad: 00000000`03440000 00000000`034e5000 C:\Windows\system32\msvcrt.dll
    ModLoad: 00000000`00080000 00000000`000a0000 C:\Windows\SYSTEM32\WINMM.dll
    ModLoad: 00000000`034f0000 00000000`03759000 C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16384_none_418c2a697189c07f\COMCTL32.dll
    ModLoad: 00000000`000a0000 00000000`000a9000 C:\Windows\SYSTEM32\WSOCK32.dll
    ModLoad: 00000000`03760000 00000000`03957000 C:\Program Files\JP Software\Take Command x64 15.0\ipworksssl9.dll
    ModLoad: 00000000`03960000 00000000`03a3c000 C:\Program Files\JP Software\Take Command x64 15.0\ipworksssh9.dll
    ModLoad: 00000000`03a40000 00000000`03b9e000 C:\Program Files\JP Software\Take Command x64 15.0\ipworkszip9.dll
    ModLoad: 00000000`03ba0000 00000000`03bf0000 C:\Windows\system32\SHLWAPI.dll
    ModLoad: 00000000`000b0000 00000000`000b7000 C:\Windows\system32\PSAPI.DLL
    ModLoad: 00000000`5acf0000 00000000`5ad45000 C:\Program Files\JP Software\Take Command x64 15.0\onig.dll
    ModLoad: 00000000`5ace0000 00000000`5acea000 C:\Program Files\JP Software\Take Command x64 15.0\Everything.dll
    ModLoad: 00000000`03bf0000 00000000`03d30000 C:\Windows\system32\GDI32.dll
    ModLoad: 00000000`03d30000 00000000`03dad000 C:\Windows\SYSTEM32\WINSPOOL.DRV
    ModLoad: 00000000`03db0000 00000000`03e51000 C:\Windows\system32\COMDLG32.dll
    ModLoad: 00000000`03e60000 00000000`03eb8000 C:\Windows\system32\WS2_32.dll
    ModLoad: 00000000`03ec0000 00000000`03f08000 C:\Windows\SYSTEM32\sechost.dll
    ModLoad: 00000000`03f10000 00000000`04050000 C:\Windows\system32\RPCRT4.dll
    ModLoad: 00000000`04050000 00000000`04200000 C:\Windows\SYSTEM32\combase.dll
    ModLoad: 00000000`04200000 00000000`04232000 C:\Windows\SYSTEM32\WINMMBASE.dll
    ModLoad: 00000000`04250000 00000000`042e6000 C:\Windows\SYSTEM32\SHCORE.DLL
    ModLoad: 00000000`042f0000 00000000`042f9000 C:\Windows\system32\NSI.dll
    (1270.140c): Break instruction exception - code 80000003 (first chance)
    ntdll!LdrpDoDebuggerBreak+0x30:
    000007fe`79a9ada0 cc int 3
     
  17. TCFan

    Joined:
    Oct 15, 2011
    Messages:
    8
    Likes Received:
    0
    I get the "the handle is invalid", "AttachConsole", all the time now. I can no longer use 15.x tcmd.exe, on my Windows 8 PC. It used to happen once or twice, then the third time it ran no problem.

    No problems with 12.x and 13.2, on the Windows 7 pcs.
     
  18. X A

    X A

    Joined:
    Oct 29, 2012
    Messages:
    11
    Likes Received:
    0
    A work around may be deleting or renaming the registry key
    Code:
    HKEY_CURRENT_USER\Software\JP Software\Take Command 16.0\Settings\NormalLayout\CommandBars\CommandBars
     
  19. 753951

    Joined:
    Dec 19, 2012
    Messages:
    3
    Likes Received:
    0
    Makes no difference. I deleted that key and TCMD re-creates it on next run. Error still shows up.
     
  20. rconn

    rconn Administrator
    Staff Member

    Joined:
    May 14, 2008
    Messages:
    9,854
    Likes Received:
    83
  21. RioRangga

    Joined:
    May 19, 2016
    Messages:
    1
    Likes Received:
    0
    hey....please can you use simple word? cuz i'm still newbie
     

Share This Page