TCMD 12 always crashes when exiting

#1
Every time I exit Take Command I get a Windows error message that "Take Command has stopped working"; of course checking online for a solution takes me nowhere, so I always close the program. Here are the problem details:

TCC 12.00.41 Windows 7 [Version 6.1.7600]
TCC Build 41 Windows 7 Build 7600
Registered to Renato Aquino - 1 System License

Problem signature:
Problem Event Name: APPCRASH
Application Name: tcmd.exe
Application Version: 12.0.0.41
Application Timestamp: 4cf7a092
Fault Module Name: tcmd.exe
Fault Module Version: 12.0.0.41
Fault Module Timestamp: 4cf7a092
Exception Code: c0000005
Exception Offset: 0000bacf
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 7c2c
Additional Information 2: 7c2c7784cc3971cf77de066845ba3fc8
Additional Information 3: cc2a
Additional Information 4: cc2a8e8ced6c883c4b3606d700b8759c

Any clues? Is there any more info I can provide to aid in resolving this?

Thanks in advance.
 
#3
Not reproducible here -- is this new with 12.0.41?

How are you exiting TCMD -- by clicking on the X, closing it from the menu, or exiting the last tab window?
I just tried exiting in all three ways above, and I also added an exit button on the toolbar, which produces the same result as well.

This problem has been happening since I upgraded from TCMD 11.0 to 12.0 a few days ago. TCMD 11.0 was fine.
 

rconn

Administrator
Staff member
May 14, 2008
10,551
97
#4
Two things you should try:

1) Temporarily rename your TCMD.INI so that TCMD will use the default values
& save a new copy when it exits. (If that succeeds, send me your old
TCMD.INI.)

2) If #1 doesn't work, start regedit and delete the "HKCU\Software\JP
Software\Take Command\Settings" key.

If neither of those work, I'll send you a debug version with some traces in
the exit code so we can wee where it's failing.

Rex Conn
JP Software
 
#5
Two things you should try:

1) Temporarily rename your TCMD.INI so that TCMD will use the default values
& save a new copy when it exits. (If that succeeds, send me your old
TCMD.INI.)

2) If #1 doesn't work, start regedit and delete the "HKCU\Software\JP
Software\Take Command\Settings" key.

If neither of those work, I'll send you a debug version with some traces in
the exit code so we can wee where it's failing.

Rex Conn
JP Software
Thanks for the tip. I'll be traveling for the next 6 days, will do it as soon as I return home. For now, I have downgraded back to TCMD 11.0.
 
Jun 2, 2008
284
1
Newton, MA
#6
I had this problem all the time with TCMD11. I just got used to it and
lived with it. TCMD12 has not been exhibiting the problem. It shuts down
just fine.

-- Jay
 
#7
Thanks for the tip. I'll be traveling for the next 6 days, will do it as soon as I return home. For now, I have downgraded back to TCMD 11.0.
I tried the two debugging options suggested.

Renaming tcmd.ini so the defaults would be used produced the same type of crash.

However, deleting the HKEY_CURRENT_USER\Software\JP Software\Take Command 12\Settings did indeed allow TCMD 12 to exit without an error message being thrown.

I have attached a ZIP file with the saved registry settings that were causing the crash.

Please let me know if there is something I need to avoid in the future.

Thanks in advance,

Renato
 

Attachments

#8
I tried the two debugging options suggested.

Renaming tcmd.ini so the defaults would be used produced the same type of crash.

However, deleting the HKEY_CURRENT_USER\Software\JP Software\Take Command 12\Settings did indeed allow TCMD 12 to exit without an error message being thrown.

I have attached a ZIP file with the saved registry settings that were causing the crash.

Please let me know if there is something I need to avoid in the future.

Thanks in advance,

Renato
I did a little more investigation after deleting the HKEY_CURRENT_USER\Software\JP Software\Take Command 12\Settings registry settings and found out that the crashes start happening after you go over a certain number of items added to the toolbar. I found a compromise that works fine for me. Please let me know if there is something I can do to aid in the research of the bug.