Timeout on ftp://prospero.unm.edu/

Charles G · Apr 10, 2015

Doing:

Code:

copy /a: /e /f /g /md /s /u /w /[!src/* ] "ftp://prospero.unm.edu/*"                 c:\TCMD\MyPlugins\prospero.unm.edu\

and getting repeated time outs.......

I think this is Charles Dye's domain -

Charles Dye · Apr 10, 2015

It works for me. But then, Prospero is only about eight feet away.

Charles G · Apr 10, 2015

I have many other apps that have an online status. Everything else works - sending large files too. It's just your domain that doesn't. I guess I can switch to another UserID and see if the same command gives the same timeouts....

Any other ideas?

Charles G · Apr 10, 2015

I switched to another Windows User acc't which loads a lot less software - even increased the Option > Internet tab > all timeouts changed from 180 to 600 - and still receiving timeouts. So I don't think it's anything on my end....

Charles Dye · Apr 11, 2015

I just tested your command, verbatim, at home, on a rather pathetic netbook via 54Mb wireless. I still can't replicate your issue. (And honestly, if I could replicate it, I have no idea what I could do about it.)

Do you have PassiveFTP on? Is anybody else having trouble accessing Prospero?

vefatica · Apr 11, 2015

I tried a "DIR /S" there and though it took a while, it completed.

Charles G · Apr 12, 2015

Charles Dye said:
I just tested your command, verbatim, at home, on a rather pathetic netbook via 54Mb wireless. I still can't replicate your issue. (And honestly, if I could replicate it, I have no idea what I could do about it.)

Do you have PassiveFTP on? Is anybody else having trouble accessing Prospero?

Yes I have PassiveFTP checked but for some reason I can not change it.

Charles G · Apr 12, 2015

I use the same COPY (minus the exclusion) on other FTP sites that have plugins. And they work just fine - no timeouts. I have attached the BTM...

Charles G · Apr 12, 2015

and in case there is a problem with the TCMD.INI I have included it here....

Charles G · Apr 13, 2015

Here is the ping and tracert...

Code:

[C:\Program Files\JPSoft\TCMD17x64]ping prospero.unm.edu

Pinging prospero.unm.edu [129.24.38.32] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 129.24.38.32:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

[C:\Program Files\JPSoft\TCMD17x64]tracert prospero.unm.edu

Tracing route to prospero.unm.edu [129.24.38.32]
over a maximum of 30 hops:

  1    37 ms    25 ms    19 ms  cpe-174-109-8-1.nc.res.rr.com [174.109.8.1]
  2    27 ms    84 ms    32 ms  66.26.47.149
  3    11 ms    11 ms     9 ms  cpe-024-025-063-046.ec.res.rr.com [24.25.63.46]
  4    11 ms    11 ms    11 ms  be31.drhmncev01r.southeast.rr.com [24.93.64.184]
  5    27 ms    23 ms    31 ms  bu-ether45.asbnva1611w-bcr00.tbone.rr.com [107.14.19.44]
  6    28 ms    31 ms    31 ms  bu-ether32.vinnva0510w-bcr00.tbone.rr.com [107.14.19.165]
  7    31 ms    25 ms    25 ms  0.ae1.pr0.dca20.tbone.rr.com [66.109.6.167]
  8    32 ms    25 ms    31 ms  66.109.7.162
  9   200 ms   220 ms   258 ms  ae-21-52.car1.Denver1.Level3.net [4.69.147.99]
10   124 ms   120 ms   211 ms  ae-21-52.car1.Denver1.Level3.net [4.69.147.99]
11    80 ms    82 ms    79 ms  CENIC.car1.Denver1.Level3.net [4.30.24.58]
12    80 ms    81 ms    79 ms  208.77.76.149
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

[C:\Program Files\JPSoft\TCMD17x64]

vefatica · Apr 13, 2015

Charles G said:
Here is the ping and tracert...

Same here, but I'd bet the results would be the same from anywhere ... that prospero doesn't do ICMP, or maybe all of UNM has it blocked.

vefatica · Apr 13, 2015

With a simple "COPY /S" I got everything in the root directory but then some unexpected things happened. In particular, no files were found in the "tccle" and "tcmd" folders. And TCC couldn't get file sizes in "src". Maybe TCC has some problems.

Code:

GOOD ONES SNIPPED
ftp://prospero.unm.edu/src\cmdtimersrc.zip => V:\prospero\src\cmdtimersrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\cmdtimersrc.zip"
ftp://prospero.unm.edu/src\cpuinfosrc.zip => V:\prospero\src\cpuinfosrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\cpuinfosrc.zip"
ftp://prospero.unm.edu/src\diagdumpsrc.zip => V:\prospero\src\diagdumpsrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\diagdumpsrc.zip"
ftp://prospero.unm.edu/src\domainsrc.zip => V:\prospero\src\domainsrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\domainsrc.zip"
ftp://prospero.unm.edu/src\ekeyssrc.zip => V:\prospero\src\ekeyssrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\ekeyssrc.zip"
ftp://prospero.unm.edu/src\htmldumpsrc.zip => V:\prospero\src\htmldumpsrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\htmldumpsrc.zip"
ftp://prospero.unm.edu/src\iso8601src.zip => V:\prospero\src\iso8601src.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\iso8601src.zip"
ftp://prospero.unm.edu/src\newuniquesrc.zip => V:\prospero\src\newuniquesrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\newuniquesrc.zip"
ftp://prospero.unm.edu/src\pluginsrc.zip => V:\prospero\src\pluginsrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\pluginsrc.zip"
ftp://prospero.unm.edu/src\printerstuffsrc.zip => V:\prospero\src\printerstuffsrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\printerstuffsrc.zip"
ftp://prospero.unm.edu/src\quickevalsrc.zip => V:\prospero\src\quickevalsrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\quickevalsrc.zip"
ftp://prospero.unm.edu/src\revisitsrc.zip => V:\prospero\src\revisitsrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\revisitsrc.zip"
ftp://prospero.unm.edu/src\safecharssrc.zip => V:\prospero\src\safecharssrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\safecharssrc.zip"
ftp://prospero.unm.edu/src\semicolonsrc.zip => V:\prospero\src\semicolonsrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\semicolonsrc.zip"
ftp://prospero.unm.edu/src\siftsrc.zip => V:\prospero\src\siftsrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\siftsrc.zip"
ftp://prospero.unm.edu/src\smbstuffsrc.zip => V:\prospero\src\smbstuffsrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\smbstuffsrc.zip"
ftp://prospero.unm.edu/src\snapshotsrc.zip => V:\prospero\src\snapshotsrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\snapshotsrc.zip"
ftp://prospero.unm.edu/src\textutilssrc.zip => V:\prospero\src\textutilssrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\textutilssrc.zip"
ftp://prospero.unm.edu/src\version.txt => V:\prospero\src\version.txt
TCC: FTP protocol error: 550 Could not get file size. "/src\version.txt"
ftp://prospero.unm.edu/src\wrapsrc.zip => V:\prospero\src\wrapsrc.zip
TCC: FTP protocol error: 550 Could not get file size. "/src\wrapsrc.zip"
TCC: (Sys) There are no more files.
 "ftp://prospero.unm.edu/tccle\*"
TCC: (Sys) The system cannot find the file specified.
 "ftp://prospero.unm.edu/tccle\v13\*"
TCC: (Sys) There are no more files.
 "ftp://prospero.unm.edu/tcmd\*"
TCC: (Sys) The system cannot find the file specified.
 "ftp://prospero.unm.edu/tcmd\v13\*"
TCC: (Sys) The system cannot find the file specified.
 "ftp://prospero.unm.edu/tcmd\v14\*"
TCC: (Sys) The system cannot find the file specified.
 "ftp://prospero.unm.edu/tcmd\v15\*"
TCC: (Sys) The system cannot find the file specified.
 "ftp://prospero.unm.edu/tcmd\v16\*"
  42 files copied  20 failed

Charles G · Apr 13, 2015

So - any ideas what can be done to get this to work - or am I SOL.......

I too couldn't get the /src\ folder to work - and plus I didn't want the files anyway - so hence the exclude on the COPY...

vefatica · Apr 13, 2015

I don't know about the timeouts. With "COPY /S" I see a mixture of forward and back slashes in the URLs, and some operations seem to fail. When I do "DIR /S", the URLs have only forward slashes and all seems well. I think this is a TCC problem. With a sniffer, I can see the FTP requests with mixed slashes, and I can see that they fail.

Code:

Request:
E..8z.@.....JOTL
..&..z..M.....J.
P.@.E...CWD./tcm
d\v13\..

Response
E..I.D@./.....&.
JOTL...z..J.M...
P....U..550.Fail
ed.to.change.dir
ectory...

"DIR /S" on the other hand never sends backslashes in directory names, and succeeds.

vefatica · Apr 13, 2015

The backslashes only seem to cause a problem when they're between two directory names, and not on all servers. Compare the results below with Charles's prospero and my lucky.

Code:

dir /s "ftp://prospero.unm.edu\tcmd\v15\*" - doesn't work on prospero

dir /s "ftp://prospero.unm.edu\tcmd/v15\*" - works on prospero

dir /s "ftp://lucky.syr.edu/4plugins\x64/* - works on lucky

dir /s "ftp://lucky.syr.edu/4plugins/x64/* - works on lucky

Charles Dye · Apr 14, 2015

Charles G said:
So - any ideas what can be done to get this to work - or am I SOL.......

I too couldn't get the /src\ folder to work - and plus I didn't want the files anyway - so hence the exclude on the COPY...

Sorry. I still can't reproduce the issue, and I still don't know what I could do about it if I could reproduce it.

No, you can't ping computers from off campus. Or, very often, between subnets on the campus -- an occasional annoyance for me.

Charles Dye · Apr 14, 2015

vefatica said:
The backslashes only seem to cause a problem when they're between two directory names, and not on all servers. Compare the results below with Charles's prospero and my lucky.

Code:

dir /s "ftp://prospero.unm.edu\tcmd\v15\*" - doesn't work on prospero dir /s "ftp://prospero.unm.edu\tcmd/v15\*" - works on prospero dir /s "ftp://lucky.syr.edu/4plugins\x64/* - works on lucky dir /s "ftp://lucky.syr.edu/4plugins/x64/* - works on lucky

As far as I know, backslash is a perfectly legal filename character in Unix. Just a regular ASCII character, with no special meaning.

Charles G · Apr 14, 2015

Have you both tried the COPY command verbatium as I posted in the original message

https://jpsoft.com/forums/threads/timeout-on-ftp-prospero-unm-edu.6616/

Only thing is the local destination.....

===============

One thing seems weird - I can connect to ftp://prospero.unm.edu/ just fine using Internet Explorer .....

[C:\Program Files\JPSoft\TCMD17x64]echo %@verinfo["\Program Files\Internet Explorer\iexplore.exe"]
11.00.9600.16428 (winblue_gdr.131013-1700)

Charles Dye · Apr 14, 2015

Charles G said:
Have you both tried the COPY command verbatium as I posted in the original message

https://jpsoft.com/forums/threads/timeout-on-ftp-prospero-unm-edu.6616/

Only thing is the local destination.....

Yes; copied and pasted it both here and on a netbook at home. (By the way, is there a reason for all those spaces before the last arg? Making columns line up pretty in a batch file?)

Charles G · Apr 14, 2015

Charles Dye said:
Yes; copied and pasted it both here and on a netbook at home. (By the way, is there a reason for all those spaces before the last arg? Making columns line up pretty in a batch file?)

Yes line up columns....

vefatica · Apr 14, 2015

Today, I'm getting timeouts with the same simple command that worked yesterday. And it's not working in FireFox either (yesterday it did).

Code:

v:\prospero> copy /s "ftp://prospero.unm.edu/*"
TCC: Timeout. "ftp://prospero.unm.edu/*"
TCC: Timeout. "ftp://prospero.unm.edu/*"

Here's a capture. At 15:42:45, prospero says "220" (ready), TCC sends the username, prospero sends "331" (need password). Then TCC keeps sending the password; there's not another response from prospero for at least 22 seconds.

Code:

15:42:45.837308 IP 129.24.38.32.21 > 74.79.84.76.64326: tcp 20
  0x0000:  4500 003c 4c78 4000 2f06 b970 8118 2620  E..<Lx@./..p..&.
  0x0010:  4a4f 544c 0015 fb46 aa2c bd70 6316 e933  JOTL...F.,.pc..3
  0x0020:  5018 0391 5901 0000 3232 3020 2876 7346  P...Y...220.(vsF
  0x0030:  5450 6420 322e 332e 3529 0d0a  TPd.2.3.5)..
15:42:45.837460 IP 74.79.84.76.64326 > 129.24.38.32.21: tcp 16
  0x0000:  4500 0038 297c 4000 8006 0000 4a4f 544c  E..8)|@.....JOTL
  0x0010:  8118 2620 fb46 0015 6316 e933 aa2c bd84  ..&..F..c..3.,..
  0x0020:  5018 4024 45fe 0000 5553 4552 2061 6e6f  P.@$E...USER.ano
  0x0030:  6e79 6d6f 7573 0d0a  nymous..
15:42:45.929437 IP 129.24.38.32.21 > 74.79.84.76.64326: tcp 0
  0x0000:  4500 0028 4c79 4000 2f06 b983 8118 2620  E..(Ly@./.....&.
  0x0010:  4a4f 544c 0015 fb46 aa2c bd84 6316 e943  JOTL...F.,..c..C
  0x0020:  5010 0391 b708 0000 0000 0000 0000  P.............
15:42:45.930426 IP 129.24.38.32.21 > 74.79.84.76.64326: tcp 34
  0x0000:  4500 004a 4c7a 4000 2f06 b960 8118 2620  E..JLz@./..`..&.
  0x0010:  4a4f 544c 0015 fb46 aa2c bd84 6316 e943  JOTL...F.,..c..C
  0x0020:  5018 0391 6fbd 0000 3333 3120 506c 6561  P...o...331.Plea
  0x0030:  7365 2073 7065 6369 6679 2074 6865 2070  se.specify.the.p
  0x0040:  6173 7377 6f72 642e 0d0a  assword...
15:42:45.930531 IP 74.79.84.76.64326 > 129.24.38.32.21: tcp 14
  0x0000:  4500 0036 297d 4000 8006 0000 4a4f 544c  E..6)}@.....JOTL
  0x0010:  8118 2620 fb46 0015 6316 e943 aa2c bda6  ..&..F..c..C.,..
  0x0020:  5018 401b 45fc 0000 5041 5353 204a 5055  P.@.E...PASS.JPU
  0x0030:  7365 7240 0d0a  ser@..
15:42:46.249008 IP 74.79.84.76.64326 > 129.24.38.32.21: tcp 14
  0x0000:  4500 0036 297e 4000 8006 0000 4a4f 544c  E..6)~@.....JOTL
  0x0010:  8118 2620 fb46 0015 6316 e943 aa2c bda6  ..&..F..c..C.,..
  0x0020:  5018 401b 45fc 0000 5041 5353 204a 5055  P.@.E...PASS.JPU
  0x0030:  7365 7240 0d0a  ser@..
15:42:46.857421 IP 74.79.84.76.64326 > 129.24.38.32.21: tcp 14
  0x0000:  4500 0036 297f 4000 8006 0000 4a4f 544c  E..6).@.....JOTL
  0x0010:  8118 2620 fb46 0015 6316 e943 aa2c bda6  ..&..F..c..C.,..
  0x0020:  5018 401b 45fc 0000 5041 5353 204a 5055  P.@.E...PASS.JPU
  0x0030:  7365 7240 0d0a  ser@..
15:42:48.058615 IP 74.79.84.76.64326 > 129.24.38.32.21: tcp 14
  0x0000:  4500 0036 2980 0000 8006 0000 4a4f 544c  E..6).......JOTL
  0x0010:  8118 2620 fb46 0015 6316 e943 aa2c bda6  ..&..F..c..C.,..
  0x0020:  5018 401b 7362 0000 5041 5353 204a 5055  P.@.sb..PASS.JPU
  0x0030:  7365 7240 0d0a  ser@..
15:42:49.259794 IP 74.79.84.76.64326 > 129.24.38.32.21: tcp 14
  0x0000:  4500 0036 2981 0000 8006 0000 4a4f 544c  E..6).......JOTL
  0x0010:  8118 2620 fb46 0015 6316 e943 aa2c bda6  ..&..F..c..C.,..
  0x0020:  5018 401b 7362 0000 5041 5353 204a 5055  P.@.sb..PASS.JPU
  0x0030:  7365 7240 0d0a  ser@..
15:42:50.460989 IP 74.79.84.76.64326 > 129.24.38.32.21: tcp 14
  0x0000:  4500 0036 2982 4000 8006 0000 4a4f 544c  E..6).@.....JOTL
  0x0010:  8118 2620 fb46 0015 6316 e943 aa2c bda6  ..&..F..c..C.,..
  0x0020:  5018 401b 45fc 0000 5041 5353 204a 5055  P.@.E...PASS.JPU
  0x0030:  7365 7240 0d0a  ser@..
15:42:52.878963 IP 74.79.84.76.64326 > 129.24.38.32.21: tcp 14
  0x0000:  4500 0036 2983 4000 8006 0000 4a4f 544c  E..6).@.....JOTL
  0x0010:  8118 2620 fb46 0015 6316 e943 aa2c bda6  ..&..F..c..C.,..
  0x0020:  5018 401b 45fc 0000 5041 5353 204a 5055  P.@.E...PASS.JPU
  0x0030:  7365 7240 0d0a  ser@..
15:42:57.683716 IP 74.79.84.76.64326 > 129.24.38.32.21: tcp 14
  0x0000:  4500 0036 2984 4000 8006 0000 4a4f 544c  E..6).@.....JOTL
  0x0010:  8118 2620 fb46 0015 6316 e943 aa2c bda6  ..&..F..c..C.,..
  0x0020:  5018 401b 45fc 0000 5041 5353 204a 5055  P.@.E...PASS.JPU
  0x0030:  7365 7240 0d0a  ser@..
15:43:07.293230 IP 74.79.84.76.64326 > 129.24.38.32.21: tcp 0
  0x0000:  4500 0028 2987 4000 8006 0000 4a4f 544c  E..().@.....JOTL
  0x0010:  8118 2620 fb46 0015 6316 e951 aa2c bda6  ..&..F..c..Q.,..
  0x0020:  5014 0000 45ee 0000  P...E...
15:43:07.311352 IP 74.79.84.76.64327 > 129.24.38.32.21: tcp 0
  0x0000:  4500 0034 2988 4000 8006 0000 4a4f 544c  E..4).@.....JOTL
  0x0010:  8118 2620 fb47 0015 b0b7 ddca 0000 0000  ..&..G..........
  0x0020:  8002 2000 45fa 0000 0204 05b4 0103 0302  ....E...........
  0x0030:  0101 0402  ....

Charles G · Apr 18, 2015

Thread has been continued at https://jpsoft.com/forums/threads/copy-s-ftp.6619/

vefatica · Apr 18, 2015

Charles G said:
Thread has been continued at https://jpsoft.com/forums/threads/copy-s-ftp.6619/

That thread was not meant to address the timeouts, but rather, the (unrelated) inappropriate use of backslashes by TCC.

Charles G · Apr 18, 2015

vefatica said:
That thread was not meant to address the timeouts, but rather, the (unrelated) inappropriate use of backslashes by TCC.

So then no remedy for my concern ?

vefatica · Apr 18, 2015

Charles G said:
So then no remedy for my concern ?

I dunno. I thought Charles Dye would chime in again. It really does sound like unexplained timeouts. As far as I can tell, TCC's doing the right thing.

Charles G · Apr 19, 2015

I have modified the C:\Windows\System32\drivers\etc\hosts file but that should not have anything to do with my TCC/TCMD concern, right? and I did a search for [.edu] was just "artinstitutes.edu" - nothing close to C.D.'s domain...

Charles Dye · Apr 19, 2015

Charles G said:
So then no remedy for my concern ?

I still can't reproduce it. But I do know that UNM IT has been having intermittent router issues during the past week, which I suppose could explain your difficulty. So my best advice at this point is, if you have problems accessing Prospero, wait and try again in an hour or two.

(I can reproduce Vince's /S issue, only in v17, not in v16. Looks like Rex is on top of that one.)

Charles G · Apr 21, 2015

Charles Dye said:
I still can't reproduce it. But I do know that UNM IT has been having intermittent router issues during the past week, which I suppose could explain your difficulty. So my best advice at this point is, if you have problems accessing Prospero, wait and try again in an hour or two.

(I can reproduce Vince's /S issue, only in v17, not in v16. Looks like Rex is on top of that one.)

Any idea when UNM IT will have the connection issues resolved? Would you maybe post a message here when it's clear? I have tried 2x in tbe last 6 houjrs and still getting time outs.

Charles Dye · Apr 21, 2015

Charles G said:
Any idea when UNM IT will have the connection issues resolved? Would you maybe post a message here when it's clear? I have tried 2x in tbe last 6 houjrs and still getting time outs.

As far as I know, it's all working as of Friday. Sorry; I still can't reproduce your issue (trying again, from off-campus, via wireless, on the slow netbook, with other programs running at the same time....) and have no idea how to work around it.

Charles G · Apr 30, 2015

Tried the same COPY, just now, as I OP -

Checking prospero.unm.edu...
Deleting C:\TCMD\MyPlugins\prospero.unm.edu\incdec.zip
TCC: C:\TCMD\UpdatePlugins.btm [7] Timeout. "ftp://prospero.unm.edu/numwords.zip"
Deleting C:\TCMD\MyPlugins\prospero.unm.edu\numwords.zip
TCC: C:\TCMD\UpdatePlugins.btm [7] Timeout. "ftp://prospero.unm.edu/qcal.zip"
Deleting C:\TCMD\MyPlugins\prospero.unm.edu\qcal.zip
^C

Timeout on ftp://prospero.unm.edu/

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