Unable to register TakeCommand

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Nov 4, 2009
Hello, a few days ago I bought a new license of TakeCommand version 21, but I am having trouble registering it.

The error message is:
[11004] Valid name, no data record (check DNS setup)

This is for my work laptop. I tried both when connected to the corporate network and when connected to my home network. I also tried adding the corporate proxy under settings, but I get the same message.

I bought some additional software from another vendor and had no issues activating it.


Staff member
May 14, 2008
Something (either a proxy, Windows policy, or third-party app) is blocking TCMD from accessing the registration server.

You can try a manual key (which does not require internet activation) by going to the Register dialog, entering your activation key, and then clicking on the "Request Manual Key" button.
Nov 4, 2009
Thank you, I clicked "Request Manual Key" and was directed to a webpage which had my license key already filled in and "Computer ID" was also requested. I made one up myself and generated a key, but when I use it, I get the same error message: [11004] Valid name, no data record (check DNS setup). I guess I made a mistake with the "computer id"? There were no instructions on the page. Please advise
Nov 4, 2009
It worked now when I tried the again using the Computer name. Registration successful. How does unregister work when I no longer have this computer and want to move my license to a new system?