Unable to register TCMD v21

[wingo395]

I received an email about the new version 21, so I purchased the upgrade. I downloaded the installer and, when finished, launched TCC. I was informed that TCMD 21 trial had expired, even though it was a first-time install. I selected the "Register" button, and the Register dialog was displayed. I entered the license key that was emailed to me and clicked OK (the new options, "Request Manual Key", "USB (Portable) Key" and "Unregister" did not seem to apply here (and no Help button to describe them).

Rather than accept the registration, I was presented with the "Trial Expired!" dialog again, and after several iterations (and an attempt to use the "Request Manual Key" option), I closed the half dozen dialog boxes and came here for help.

Thank you,
Gary

 

[vefatica]

If you have this file, try deleting it.
"C:\ProgramData\JP Software\TakeCommand.21.key"

 

[rconn]

Did you download the Take Command installer or the TCC installer?

 

[wingo395]

If you have this file, try deleting it.
"C:\ProgramData\JP Software\TakeCommand.21.key"

Deleted it, tried again, same thing. Edited the file and pasted my upgrade key into it - same thing.

 

[wingo395]

Did you download the Take Command installer or the TCC installer?

"Take Command v21 (combined 32/64-bit installer)", from [title]

 

[vefatica]

Deleted it, tried again, same thing. Edited the file and pasted my upgrade key into it - same thing.

After deleting that file, did you try to register with the registration dialog?

 

[wingo395]

After deleting that file, did you try to register with the registration dialog?

Yes, and the result was the same, and the TakeCommand.21.key file was recreated with some random license key. From there it was the same looping issue.

 

[Stefan Hassel]

same here, downloaded the combined installer, installed over the existing v20 Directory, started TCMD and got the message that the Trial Version has expired. Clicked on Exit and tried to insert the new Serial number via cut&paste. Still get the message, that this Version has expired.
I don´t have a *.key file, which I could delete.

 

[rconn]

Do / did you have any previous version of Take Command installed on the system?

Make sure you have the TCMD v21 installer, and not the v20 installer.

If you have a "takecommand.20.0.key" file in your "\programdata\jp software" directory, delete it.

If you have a "takecommand.21.key" file in your "\programdata\jp software" directory, delete it.

Start REGEDIT, and if you have a "\HKEY_CURRENT_USER\Software\JP Software\Take Command 21" key, delete the entire key.

Start TCMD and see if you still get the "expired" message. If so, you may be running into a problem with the IsLicense50.dll file fighting with a previous version of that file if you have a previous version of TCMD installed, and Windows is preventing TCMD from registering the updated COM dll. If that is the case, uninstalling the old version and then installing v21 should resolve the problem.

If you still cannot register, email your registration details (including the key we sent you) to support@jpsoft.com.

 

[Stefan Hassel]

Do / did you have any previous version of Take Command installed on the system?
Make sure you have the TCMD v21 installer, and not the v20 installer.
If you have a "takecommand.20.0.key" file in your "\programdata\jp software" directory, delete it.
If you have a "takecommand.21.key" file in your "\programdata\jp software" directory, delete it.

Read my post: I installed the TCMD combined installer v21 over the EXISTING v20 directory. So: yes there was a previous version.

but: I got it running now. I did a complete deinstallation (wiped dirs, registry and programdata). Now I was able to register successfully.
Maybe I should do a complete reinstallation everytime, although installing over the old version worked for me at least since v17.

Stefan

 

[rconn]

Read my post: I installed the TCMD combined installer v21 over the EXISTING v20 directory. So: yes there was a previous version.

I was responding to Wingo395 (the original poster).

If uninstalling the previous version worked, then the problem was that your system was blocking TCMD from doing a COM registration for the IsLicense50.dll file. (Either a Windows Policy or a third-party app like an antivirus / antimalware app.)

 

[wingo395]

After deleting that file, did you try to register with the registration dialog?

I can't get to the Options -> Registration tab. Upon startup of TCC, I get the Trial Expired dialog, with options "Buy Now", "Register" and "Exit". When I click on Register, I begin the loop of entering the key only to be told it's expired, etc.

 

[rconn]

I can't get to the Options -> Registration tab. Upon startup of TCC, I get the Trial Expired dialog, with options "Buy Now", "Register" and "Exit". When I click on Register, I begin the loop of entering the key only to be told it's expired, etc.

Try it with build 21.0.18.

 

[wingo395]

Try it with build 21.0.18.

Actually, I was able to get build 17 to work. I uninstalled everything, did some further cleanup, and was able to register upon a fresh install.
Thanks for everyone's help!

 

[1nf0t3ch]

I installed TCC 21 separately from TCC 20 which is still installed.
I cannot get itto register.
The error is that the License does not conform to version 21.
I deleted the license key - no luck.
I uninstalled and reinstalled.
No luck.

 

[rconn]

There was no TCC 20 - I presume you have TCMD 20 installed?

Are you trying to register TCMD 21 or TCC 21? They are different products, and they use different keys.

 

[1nf0t3ch]

You are right.

I made a mistake. I clicked the wrong link and did not realise the error until you pointed it out.

I "upgraded" to TCC21 when I wanted TCMD 21

Please would you help me convert the TCC to the TCMD 21.

Thank you.

Ros