Update Text Of "Registration Keys" e-mail

Jan 9, 2009
40
0
#1
Re: "Your JPSoft Registration Key(s)" e-mail message.

I just upgraded to V12.1 from V11 and when I copy/pasted the information from the aforementioned e-mail as it suggested, the registration failed with an essentially useless [11004]..... error message. Since that was the way it worked in V11, I tried a couple more times and then saw the magic characters "DNS" in the error message. I read the e-mail message two more times and there was NO mention of having an Internet connection required to register.

I normally stay disconnected from the Internet as much as possible unless I'm actively using it by keeping the A.C. power off to the router and cable modem. As a lark, I "resumed" Kaspersky Internet Security protection, powered up the router and cable modem, waited for them to come ready, and then tried the Take Command registration again. Lo and behold, it worked.

The e-mail should have plainly stated that an Internet connection is required to register Take Command and the [11004] error message verbage needs to be made less esoteric.

Carl Johnson
 
May 20, 2008
438
2
#2
Just in case it is required, I would suggest an internet connection NOT be required. I maintain the Windows machine my mother uses and, while I have sufficient licenses to use TCMD on that machine, it is in very rural Missouri and does not have an internet connection.
 

rconn

Administrator
Staff member
May 14, 2008
10,436
95
#3
The e-mail should have plainly stated that an Internet connection is required to register Take Command and the [11004] error message verbage needs to be made less esoteric.
The 1104 message isn't coming from my code, but I'll see if I can intercept it.

Regarding the required Internet connection -- I can't think of a single app I've installed over the last couple of years that *didn't* require a connection for registration. (Everything from Windows itself on down!)
 
Jan 9, 2009
40
0
#5
The point I was making was not that V12 didn't require activation, but that NOTHING stated that fact in the e-mail I received with my registration information, or as I remember when I ordered the upgrade.

For the applications (very few) I have that required Internet activation, that fact was made known at the time of the purchase. When I had to reactivate my Windows XP a couple of weeks ago because I upgraded the video card my Road Runner was down and Microsoft had a convenient automated telephone system to perform the task.

I won't bore you by going through my system log to find all the applications I've installed over the last couple of years that "*didn't* require a connection for registration.", but one worthy of mention was Take Command V11.

Carl Johnson
 
#6
On Fri, 25 Mar 2011 19:11:14 -0400, BitPusher
<> was claimed to have wrote:


>I won't bore you by going through my system log to find all the
>applications I've installed over the last couple of years that
>"*didn't* require a connection for registration.", but one worthy
>of mention was Take Command V11.
You know what I can't find in my list of installed apps? Any other
application that requires internet activation without also requiring an
internet connection for day to day operation. I give Windows a pass due
to the phone activation method.

However, given the size of JPSoft I wouldn't reasonably expect a phone
activation system, and since Rex is taking care of people with specific
needs, I have a lot of trouble getting too upset over it.

Having been on the software vendor side of things I can tell you that
for every user that complains, there's 10-1000 that suddenly upgrade
their license size (or buy additional licenses or whatever) when you
start enforcing licensing rules.

Activation doesn't stop the hardcore pirates (nothing does), but it does
stop the casual abuse (where a company buys 20 licenses, grows to 100
seats but never upgrades, or where one license gets shared between
friends and family)
 
Jan 24, 2009
36
0
#7
I'm confused. Is take command now an app that requires activation?

Sent from my Droid Incredible Verizon Wireless phone

----- Reply message -----
From: "thedave" <>
Date: Sat, Mar 26, 2011 3:00 pm
Subject: [Suggestions-t-2724] Re: Update Text Of "Registration Keys" e-mail
To: <[email protected]>

On Fri, 25 Mar 2011 19:11:14 -0400, BitPusher
<> was claimed to have wrote:



---Quote---

>I won't bore you by going through my system log to find all the
>applications I've installed over the last couple of years that
>"*didn't* require a connection for registration.", but one worthy
>of mention was Take Command V11.
---End Quote---
You know what I can't find in my list of installed apps? Any other
application that requires internet activation without also requiring an
internet connection for day to day operation. I give Windows a pass due
to the phone activation method.

However, given the size of JPSoft I wouldn't reasonably expect a phone
activation system, and since Rex is taking care of people with specific
needs, I have a lot of trouble getting too upset over it.

Having been on the software vendor side of things I can tell you that
for every user that complains, there's 10-1000 that suddenly upgrade
their license size (or buy additional licenses or whatever) when you
start enforcing licensing rules.

Activation doesn't stop the hardcore pirates (nothing does), but it does
stop the casual abuse (where a company buys 20 licenses, grows to 100
seats but never upgrades, or where one license gets shared between
friends and family)
 
Jan 9, 2009
40
0
#8
To: The Dave,

If you read my OP carefully you will find that I didn't complain about the activation, just that fact that there was no advance notice to that fact when I received my registration keys e-mail from JP Software. Even the Take Command V12.1 Options\Configure Take Command\Registration window doesn't mention that fact. You only find out when you enter (copy/paste) the User Name and Key from the e-mail and press enter and get a wothless error message.

The number of applications I have that require Internet access for any use, day to day or otherwise, is 0 (zero, zilch). In fact the only activated applications I can think of that I have are:
Windows XP Professional
StorageCraft Shadow Protect Desktop
Microsoft Access 2003
Kaspersky Internet Security 2011
and now Take Command V12.1

Personally, I don't trust the Internet and do not use, nor will I use, applications that run on the Internet (Cloud). Recently I bought a cheap Acer notebook primarily as a second screen for reading .PDF and .CHM documentation, but more and more I am using it as my primary Internet access machine (Order computer parts, Yahoo, various forums, etc.) to isolate my main XP system. In fact, the first time I've connected my XP system to the Internet in the last two weeks was to activate Take Command V12.1. I downloaded the Take Command V12.1 software to the Acer and then transferred the file to my main XP system via a network drive.

When I get around to building my next computer I'm going to make a concerted effort to NEVER connect it to the Internet. Products requiring activation that do not provide an alternative to Internet activation will simply not be purchased.

Carl Johnson
 
Jun 7, 2008
96
3
#9
On Sat, Mar 26, 2011 at 7:48 PM, BitPusher <> wrote:

> Personally, I don't trust the Internet and do not use, nor will I use, applications
> that run on the Internet (Cloud). Recently I bought a cheap Acer notebook primarily
> as a second screen for reading .PDF and .CHM documentation, but more and more
> I am using it as my primary Internet access machine (Order computer parts, Yahoo,
> various forums, etc.) to isolate my main XP system.
What is your concern if you *are* connected? I've been online in one
manner or another for a couple of decades. My main machine is an XP
box, and it's connected 24/7 through a broadband connection. I have
*never* had a problem traceable to Internet connectivity. I am also
using some cloud applications.

Yes, there are threats out there, but it's not hard to be connected safely.


> When I get around to building my next computer I'm going to make a concerted effort
> to NEVER connect it to the Internet. Products requiring activation that do not provide an
> alternative to Internet activation will simply not be purchased.
I strongly suspect you will be unable to keep this resolution. Too
many things we do now assume Internet connectivity, and you simply
won't be able to function effectively if not connected.


> Carl Johnson
_____
Dennis
 
Jan 24, 2009
36
0
#10
On 03/26/2011 05:34 PM, drrob106 wrote:

> I won't bore you by going through my system log to find all the
>> applications I've installed over the last couple of years that
>> "*didn't* require a connection for registration.", but one worthy
>> of mention was Take Command V11.
> You know what I can't find in my list of installed apps? Any other
> application that requires internet activation without also requiring an
> internet connection for day to day operation. I give Windows a pass due
> to the phone activation method.
>
> However, given the size of JPSoft I wouldn't reasonably expect a phone
> activation system, and since Rex is taking care of people with specific
> needs, I have a lot of trouble getting too upset over it.
>
> Having been on the software vendor side of things I can tell you that
> for every user that complains, there's 10-1000 that suddenly upgrade
> their license size (or buy additional licenses or whatever) when you
> start enforcing licensing rules.
>
> Activation doesn't stop the hardcore pirates (nothing does), but it does
> stop the casual abuse (where a company buys 20 licenses, grows to 100
> seats but never upgrades, or where one license gets shared between
> friends and family)
I don't believe activation will help jpsoft. That only helps where
there is no competition for a
particular product. Xandros Linux went to an activation model for their
version 4
about 4-5 yrs ago; do you hear about them now as a major linux player?

In many ways JPSoft competes with itself. Activation creates a
disincentive to upgrade.
And it should be VERY clear what the licensing terms are. Hiding an
activation system
also alienates users. That was also what sunk Xandros; they hoped no
one would notice the need to activate
so they did not to mention it in any of their promotional material or on
the website.

There was a big backlash when customers did find out about it.

Activation is a double-edged sword. It offends many, and JPSoft will
never see these any more money from these customers again.

I do NOT want to get into a religious war here. I merely want to point
out the activation has as much potential to really hurt JPSoft as it
does to help it.