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Upgrade from b12 fails

Discussion in 'Support' started by Rod Savard, Sep 9, 2011.

  1. Rod Savard

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    I have TCMD 13.00.12 x64 installed right now. Attempted to upgrade to b16 using either OPTION /U or downloading/installing from FTP doesn't work.

    The installer reports:

    ---------------------------
    Take Command x64 13.0
    ---------------------------
    There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
    ---------------------------
    OK
    ---------------------------

    Event viewer shows this:

    Log Name: Application
    Source: MsiInstaller
    Date: 9/9/2011 10:26:40 AM
    Event ID: 11722
    Task Category: None
    Level: Error
    Keywords: Classic
    User: TT\rod.savard
    Computer: iwrl-l3adp5v.tt.local
    Description:
    Product: Take Command x64 13.0 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action ViewReg.exe_1, location: C:\WINDOWS\Installer\MSIBED2.tmp, command:
     
  2. Rod Savard

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    Attempting to uninstall b12 results in the same/similar error message. Uninstall gets canceled.
     
  3. rconn

    rconn Administrator
    Staff Member

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    (See all the previous messages on this topic.)

    There is a bug in the x64 Windows Installer that causes build 12 uninstalls to fail when executing a custom script. (When you try to update to a newer build, Installer first runs the build 12 uninstaller.)

    I added a workaround in build 13 & later, but the only way to get rid of build 12 is to go to the Registry and remove all references (and there are a lot!) to v13.
     
  4. Rod Savard

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    Ugh. Does the Windows Installer CleanUp Utility work for this issue? I know MS no longer supports it or lets you download it, but I have it around here somewhere.....
     
  5. rconn

    rconn Administrator
    Staff Member

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    Beats the heck out of me!
     
  6. Rod Savard

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    It worked. The Windows Installer CleanUp utility removed b12 from the MSI databases. Was able to install the latest build just fine after that.
     

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