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upgrade policy

Discussion in 'Support' started by drrob1, Oct 2, 2009.

  1. drrob1

    drrob1 Guest

    What is the policy regarding upgrade purchases? If I were to buy tcmd 10 today, what is the policy regarding tcmd 11? Do I get a free upgrade for a period of time after buying an upgrade to v10?
     
  2. rconn

    rconn Administrator
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    Yes - anybody who buys v10 within 60 days prior to v11's release gets a free upgrade.
     
  3. dim

    dim Dimitry Andric

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    On 2009-10-02 21:10, rconn wrote:

    Alternatively, you can go for the Annual Support package, which gives
    you support and upgrades for a whole year. As long as Rex keeps
    churning out enough versions each year, it's cheaper than upgrades... :)
     
  4. drrob106

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    when is v11 due for release?

    On Fri, 2009-10-02 at 14:10 -0500, rconn wrote:

     
  5. rconn

    rconn Administrator
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    When the public beta isn't generating any more bug reports. There is no
    fixed ship date.

    Rex Conn
    JP Software
     
  6. Joe Caverly

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    As a registered 4NT8 user, I purchased the Annual Support package Friday evening, for $39.95 USD, (all I could afford), but received no key back from JPSoftware.

    I contacted them this afternoon, and was told that the Annual Support package does not entitle me to an upgrade, or a copy of the program. I was told that it is meant for people who have a key already.

    I tried the key that I received with my copy of 4NT8 way back when, but it did not work with Take Command 10.

    Looks like I'm sticking with 4NT8 for the next while, until I can save up the money for an upgrade, since the Annual Support package will not allow me to upgrade.

    Joe
     

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