JP Software offers online Support Forums. Please use the Support Forums whenever possible. They are our primary support venue, and they are where you will receive the fastest answer (and benefit from the experience of other users). The forums are moderated, so they are free from spam and advertising. The forum archives are also searchable, and may already contain the answers to your questions.
Before contacting us for technical support, check your local help files (or the Online Web Help), and other documentation for answers to your question. If you can't find what you need, try the Index or the Find or Search function.
Please take a look at our Take Command FAQ page before contacting technical support.
Please review the Take Command and TCC tutorials before contacting technical support.
If you have questions or concerns about your registration status, need a replacement registration key, or wish to modify your registration data, please contact our sales department using the contact page. See our Company page for details.
All support queries should try our Support Forums first. Barring emergencies, we will respond within one business day, and often much more quickly than that, including nights and weekends. Note that we only provide private email and phone support for multi-system corporate licenses.