TCC suddenly crashing (not TCC's fault)

[MickeyF]

I had Symantec Endpoint Protection and Deep Instinct installed, and we were told that we could improve our system performance and still be using company-approved tools by having those two uninstalled and instead, installing Carbon Black Endpoint. As soon as I did that and restarted the system (since it was required by the installation processes), now TCC (and TCMD) crashes. I'm using TCC 16.03 (the latest for v16). I tried reinstalling, by downloading the latest 16.03 x64 from jpsoft.com, and no change. I can't live without TCC! Any ideas on how I might troubleshoot? Windows 10 64-bit.

Here is the detailed crash info from the Event Log:

- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2021-11-24T17:30:33.6906611Z
EventRecordID 19831
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel Application
Computer GDWX46-ZB14G7.ds.mot.com
Security
- EventData
tcc.exe
16.3.55.0
53c146a6
unknown
0.0.0.0
00000000
c0000005
00007ffeb83afee0
3b98
01d7e158fc0cca88
C:\Program Files\TCMDv16.x64\tcc.exe
unknown
188229a2-d6d1-4271-b824-66fc2920c658

 

[rconn]

The crash is not inside TCC's address space, which means that a third-party app is injecting code (probably a Carbon Black dll) and the crash is occurring there.

So it's likely the only way to debug this is to have Carbon Black look at it - have you contacted them?

Have you tried with a more recent version of TCC (one that was written for Windows 10)?

 

[MickeyF]

Thanks, Rex. I installed the latest TCC and it doesn't crash.

I'll have to look into how to contact Carbon Black.