Version 19.00.23 Crashes

Dec 2, 2008
226
2
Canada
After Build 23, TCMD crashes after about 5 minutes of running, even if TCMD is minimized.

I have background TCC Windows running they have never been a problem before.

I may have to back out and go back to Build 22.

Craig
 
Dec 2, 2008
226
2
Canada
Which error logs are you referring to, the Windows Event log?

I have crash dumps produced using SysInternals' ProcDump.

One produced using "C:\Program Files\SysInternals\procdump" -o -n 1 -e -64 -mp 9528 TCMD.dmp" (Large) and the other "C:\Program Files\SysInternals\procdump" -o -n 1 -e -64 3280 TCMD.dmp" (Smaller)
 
Apr 2, 2011
1,441
10
54
North Carolina, USA
I think Rex is referring to the TCMD and TCC exception log files in the install folder. Usually (for x64):

C:\Program Files\JPSoft\TCMD19_x64\tcc.exception.log
C:\Program Files\JPSoft\TCMD19_x64\tcmd.exception.log
 
May 20, 2008
473
2
I had the same crash issue with 23 right after setting up and starting to run it on Win7x86. The log files were empty also. I did capture this from Windows:
Code:
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    tcmd.exe
  Application Version:    19.0.23.0
  Application Timestamp:    56664608
  Fault Module Name:    tcmd.exe
  Fault Module Version:    19.0.23.0
  Fault Module Timestamp:    56664608
  Exception Code:    c0000005
  Exception Offset:    000531ca
  OS Version:    6.1.7601.2.1.0.256.4
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
 

rconn

Administrator
Staff member
May 14, 2008
12,356
150
Both files are empty, that why I asked, I was hoping there were other files with something in them, I sent a mini-dump to support@jpsoft.com

If the log files are empty, then the crash wasn't in TCMD (or TCC) code. It either happened in a Windows DLL that had its own exception handler, or a third-party app that injected itself into TCMD (or TCC).
 
Dec 2, 2008
226
2
Canada
Tried backing out to 19.00.22, it works fine, 19.00.23 does not work. I also loaded the debugger after the crash to see what the Call Stack showed:

Call-Stack.png
 
Apr 2, 2011
1,441
10
54
North Carolina, USA
If the log files are empty, then the crash wasn't in TCMD (or TCC) code. It either happened in a Windows DLL that had its own exception handler, or a third-party app that injected itself into TCMD (or TCC).

@Rex,

How would you suggest debugging this occurrence if this happens to someone not in the know, please?
 
Dec 2, 2008
226
2
Canada
@Rex,

How would you suggest debugging this occurrence if this happens to someone not in the know, please?

And if 19.00.22 works and 19.00.23 doesn't work, what changed? My system didn't change, sure the error may be coming from a Windows DLL or injected code (why doesn't it inject itself into 19.00.22 and cause a crash) but the only thing that could of changed is how they were called from TCMD.
 
Dec 2, 2008
226
2
Canada
I followed TCMD with Process Monitor and got:

tcmd1.png

The previous 11 events were "Thread Exit" events
The "Thread Exit" events info is as follows:
tcmd2.png
tcmd3.png


The "IRP_MJ_DIRECTORY_CONTROL" events info is as follows:
tcmd4.png
tcmd5.png


Continued next comment (image upload limit)
 
Dec 2, 2008
226
2
Canada
And finally "IRP_MJ_QUERY_INFORMATION" events info is as follows:
tcmd6.png
tcmd7.png


The process tab is attach, it is a CSV (excel)

TCMD seems to crash when something change on the network drive.
 

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