Version 19.00.23 Crashes

cgunhouse

cgunhouse

#1
Dec 2, 2008
212
2
Canada
#1
After Build 23, TCMD crashes after about 5 minutes of running, even if TCMD is minimized.

I have background TCC Windows running they have never been a problem before.

I may have to back out and go back to Build 22.

Craig
 
cgunhouse

cgunhouse

#3
Dec 2, 2008
212
2
Canada
#3
Which error logs are you referring to, the Windows Event log?

I have crash dumps produced using SysInternals' ProcDump.

One produced using "C:\Program Files\SysInternals\procdump" -o -n 1 -e -64 -mp 9528 TCMD.dmp" (Large) and the other "C:\Program Files\SysInternals\procdump" -o -n 1 -e -64 3280 TCMD.dmp" (Smaller)
 
C

Charles G

#4
Apr 2, 2011
1,202
2
51
North Carolina, USA
#4
I think Rex is referring to the TCMD and TCC exception log files in the install folder. Usually (for x64):

C:\Program Files\JPSoft\TCMD19_x64\tcc.exception.log
C:\Program Files\JPSoft\TCMD19_x64\tcmd.exception.log
 
T

TimButterfield

#6
May 20, 2008
457
2
#6
I had the same crash issue with 23 right after setting up and starting to run it on Win7x86. The log files were empty also. I did capture this from Windows:
Code: 
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    tcmd.exe
  Application Version:    19.0.23.0
  Application Timestamp:    56664608
  Fault Module Name:    tcmd.exe
  Fault Module Version:    19.0.23.0
  Fault Module Timestamp:    56664608
  Exception Code:    c0000005
  Exception Offset:    000531ca
  OS Version:    6.1.7601.2.1.0.256.4
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
 
rconn

rconn

Administrator
#7
Staff member
May 14, 2008
10,844
97
#7
cgunhouse said:
Both files are empty, that why I asked, I was hoping there were other files with something in them, I sent a mini-dump to [email protected]
Click to expand...
If the log files are empty, then the crash wasn't in TCMD (or TCC) code. It either happened in a Windows DLL that had its own exception handler, or a third-party app that injected itself into TCMD (or TCC).
 
cgunhouse

cgunhouse

#8
Dec 2, 2008
212
2
Canada
#8
Tried backing out to 19.00.22, it works fine, 19.00.23 does not work. I also loaded the debugger after the crash to see what the Call Stack showed:

Call-Stack.png
 
C

Charles G

#9
Apr 2, 2011
1,202
2
51
North Carolina, USA
#9
rconn said:
If the log files are empty, then the crash wasn't in TCMD (or TCC) code. It either happened in a Windows DLL that had its own exception handler, or a third-party app that injected itself into TCMD (or TCC).
Click to expand...
@Rex,

How would you suggest debugging this occurrence if this happens to someone not in the know, please?
 
cgunhouse

cgunhouse

#10
Dec 2, 2008
212
2
Canada
#10
Charles G said:
@Rex,

How would you suggest debugging this occurrence if this happens to someone not in the know, please?
Click to expand...
And if 19.00.22 works and 19.00.23 doesn't work, what changed? My system didn't change, sure the error may be coming from a Windows DLL or injected code (why doesn't it inject itself into 19.00.22 and cause a crash) but the only thing that could of changed is how they were called from TCMD.
 
cgunhouse

cgunhouse

#13
Dec 2, 2008
212
2
Canada
#13
I followed TCMD with Process Monitor and got:

tcmd1.png
The previous 11 events were "Thread Exit" events
The "Thread Exit" events info is as follows:
tcmd2.png tcmd3.png

The "IRP_MJ_DIRECTORY_CONTROL" events info is as follows:
tcmd4.png tcmd5.png

Continued next comment (image upload limit)
 
cgunhouse

cgunhouse

#15
Dec 2, 2008
212
2
Canada
#15
And finally "IRP_MJ_QUERY_INFORMATION" events info is as follows:
tcmd6.png tcmd7.png

The process tab is attach, it is a CSV (excel)

TCMD seems to crash when something change on the network drive.
 

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