1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Rex: Missing email messages from all forums

Discussion in 'Support' started by CSGalloway@nc.rr.com, Aug 1, 2009.

  1. I seem to be missing messages being emailed. I have my nc.rr.com account set to even deliver messages that are marked as S.P.A.M. so the messages are not getitng to my webbased inbox to be delivered. Anything I can do from my end to help solve this problem?

    In http://www.jpsoft.com/forums/showpost.php?p=519&postcount=1 you said I had to respond to the validation email to enable email access. I think I did this for all the forums. Anyway I can check?

    Thank you.

    P.S. I was also on the jpsoft forums and didn't see a way to change my name from email address to my actual name; I think when I registered I just used Google Toolbar to fill in the fields and didn't check the field contents before going further.... sorry.
     
  2. rconn

    rconn Administrator
    Staff Member

    Joined:
    May 14, 2008
    Messages:
    9,730
    Likes Received:
    80
    CSGalloway@nc.rr.com wrote:

    Everything sent to your account for the last few days has been bounced:

    **********************************************
    ** THIS IS A WARNING MESSAGE ONLY **
    ** YOU DO NOT NEED TO RESEND YOUR MESSAGE **
    **********************************************

    The original message was received at Wed, 29 Jul 2009 11:11:06 -0500
    from jpsoft.com [127.0.0.1]

    ----- Transcript of session follows -----
    ... while talking to cdptpa-smtpin01.mail.rr.com.:
    >>> >>> QUIT
    <<< 421 4.7.1 - Connection refused. Cannot resolve PTR record for
    66.242.19.217
    ... while talking to cdptpa-smtpin02.mail.rr.com.:
    >>> >>> QUIT
    <<< 421 4.7.1 - Connection refused. Cannot resolve PTR record for
    66.242.19.217
    <CSGalloway@nc.rr.com>... Deferred: 421 4.7.1 - Connection refused.
    Cannot resolve PTR record for 66.242.19.217
    Warning: message still undelivered after 4 hours
    Will keep trying until message is 5 days old



    Reporting-MTA: dns; jpsoft.com
    Arrival-Date: Wed, 29 Jul 2009 11:11:06 -0500

    Final-Recipient: RFC822; CSGalloway@nc.rr.com
    Action: delayed
    Status: 4.5.0
    Diagnostic-Code: SMTP;
    Last-Attempt-Date: Wed, 29 Jul 2009 15:18:11 -0500
    Will-Retry-Until: Mon, 3 Aug 2009 11:11:06 -0500
     
  3. I just did a online chat with nc.rr.com support. they had me empty the deleted folder on the webmail site and checked that I wasn't leaving email on the server since check with OE. Is there any way I can get all the messages on all the boards I'm sub'ed to and just make sure this has been fixed?

    And how do get my user name changed from my email address to my real name?
    ----- Original Message -----
    From: rconn
    To: CSGalloway@nc.rr.com
    Sent: Saturday, August 01, 2009 09:37 PM
    Subject: RE: [Support-t-1259] Rex: Missing email messages from all forums


    CSGalloway@nc.rr.com wrote:


    Quote:
    > I seem to be missing messages being emailed. I have my nc.rr.com account set to even deliver messages that are marked as S.P.A.M. so the messages are not getitng to my webbased inbox to be delivered. Anything I can do from my end to help solve this problem?
    >
    > In http://www.jpsoft.com/forums/showpos...19&postcount=1 you said I had to respond to the validation email to enable email access. I think I did this for all the forums. Anyway I can check?

    Everything sent to your account for the last few days has been bounced:

    **********************************************
    ** THIS IS A WARNING MESSAGE ONLY **
    ** YOU DO NOT NEED TO RESEND YOUR MESSAGE **
    **********************************************

    The original message was received at Wed, 29 Jul 2009 11:11:06 -0500
    from jpsoft.com [127.0.0.1]

    ----- Transcript of session follows -----
    ... while talking to cdptpa-smtpin01.mail.rr.com.:
    >>> >>> QUIT
    <<< 421 4.7.1 - Connection refused. Cannot resolve PTR record for
    66.242.19.217
    ... while talking to cdptpa-smtpin02.mail.rr.com.:
    >>> >>> QUIT
    <<< 421 4.7.1 - Connection refused. Cannot resolve PTR record for
    66.242.19.217
    ... Deferred: 421 4.7.1 - Connection refused.
    Cannot resolve PTR record for 66.242.19.217
    Warning: message still undelivered after 4 hours
    Will keep trying until message is 5 days old



    Reporting-MTA: dns; jpsoft.com
    Arrival-Date: Wed, 29 Jul 2009 11:11:06 -0500

    Final-Recipient: RFC822; CSGalloway@nc.rr.com
    Action: delayed
    Status: 4.5.0
    Diagnostic-Code: SMTP;
    Last-Attempt-Date: Wed, 29 Jul 2009 15:18:11 -0500
    Will-Retry-Until: Mon, 3 Aug 2009 11:11:06 -0500
     
  4. vefatica

    Joined:
    May 20, 2008
    Messages:
    7,784
    Likes Received:
    29
    On Sat, 01 Aug 2009 20:37:33 -0500, rconn <> wrote:

    |<<< 421 4.7.1 - Connection refused. Cannot resolve PTR record for
    |66.242.19.217

    That's jpsoft.com, and I can do a (RoadRunner) type=ptr lookup.


    Server: dns-cac-dts-01.nyroc.rr.com
    Address: 24.92.226.40

    Non-authoritative answer:
    217.19.242.66.in-addr.arpa name = jpsoft.com
    --
    - Vince
     
  5. Hi Vince,

    So is the problem on my end or on JPSofts? And also is it possible for me to do a lookup like you did? If so I'd love to know the steps....
    ----- Original Message -----
    From: vefatica
    To: CSGalloway@nc.rr.com
    Sent: Saturday, August 01, 2009 11:47 PM
    Subject: RE: [Support-t-1259] Rex: Missing email messages from all forums


    On Sat, 01 Aug 2009 20:37:33 -0500, rconn <> wrote:

    |<<< 421 4.7.1 - Connection refused. Cannot resolve PTR record for
    |66.242.19.217

    That's jpsoft.com, and I can do a (RoadRunner) type=ptr lookup.



    Quote:
    > set type=ptr
    > 217.19.242.66.in-addr.arpa

    Server: dns-cac-dts-01.nyroc.rr.com
    Address: 24.92.226.40

    Non-authoritative answer:
    217.19.242.66.in-addr.arpa name = jpsoft.com
    --
    - Vince
     
  6. Emilio III

    Joined:
    Mar 9, 2009
    Messages:
    24
    Likes Received:
    0
    On Sun, Aug 02, 2009 at 03:20:55AM -0500, CSGalloway@nc.rr.com wrote:

    If you have the bind utilities installed you can use "host <ip address>",
    otherwise, use "nslookup"

    [C:\]host 66.242.19.217
    217.19.242.66.IN-ADDR.ARPA domain name pointer jpsoft.com

    [C:\]nslookup 66.242.19.217
    Server: frisco.perea.net
    Address: 172.20.20.20

    Name: jpsoft.com
    Address: 66.242.19.217

    [C:\]
     
  7. vefatica

    Joined:
    May 20, 2008
    Messages:
    7,784
    Likes Received:
    29
    On Sun, 02 Aug 2009 03:21:02 -0500, "CSGalloway@nc.rr.com"
    <> wrote:

    |So is the problem on my end or on JPSofts? And also is it possible for me to do a lookup like you did? If so I'd love to know the steps....
    |
    | |<<< 421 4.7.1 - Connection refused. Cannot resolve PTR record for
    | |66.242.19.217

    My guess it is a RoadRunner DNS problem (your end). Apparently, the DNS server
    couldn't do a reverse lookup on the IP address delivering the mail. And, again
    apparently, RR won't accept email from non-resolvable IPs (a common anti-spam
    measure).

    The simplest way is:

    v:\> nslookup 66.242.19.217
    Server: dns-cac-dts-01.nyroc.rr.com
    Address: 24.92.226.40

    Name: jpsoft.com
    Address: 66.242.19.217

    I had done this (">" is the nslookup prompt):

    v:\> nslookup
    Default Server: dns-cac-dts-01.nyroc.rr.com
    Address: 24.92.226.40


    Server: dns-cac-dts-01.nyroc.rr.com
    Address: 24.92.226.40

    Non-authoritative answer:
    217.19.242.66.in-addr.arpa name = jpsoft.com

    "Non-authoritative" means the RR server did not go to the source but rather used
    a cached record.

    But it's also possible that the DNS record at RoadRunner had expired and that
    the failure occurred when RR's DNS server tried to contact another DNS server
    higher up the food chain. A deeper query would look like this:

    First recurse to find out the responsible DNS server:

    v:\> nslookup
    Default Server: dns-cac-dts-01.nyroc.rr.com
    Address: 24.92.226.40


    Server: dns-cac-dts-01.nyroc.rr.com
    Address: 24.92.226.40

    66.in-addr.arpa
    primary name server = chia.arin.net
    responsible mail addr = dns-ops.arin.net
    serial = 2009080209
    refresh = 1800 (30 mins)
    retry = 900 (15 mins)
    expire = 691200 (8 days)
    default TTL = 10800 (3 hours)

    Default Server: chia.arin.net
    Address: 192.5.6.32


    Server: chia.arin.net
    Address: 192.5.6.32

    19.242.66.in-addr.arpa nameserver = ns1.apolloservers.com
    19.242.66.in-addr.arpa nameserver = ns2.apolloservers.com

    Then contact the responsible DNS server:

    v:\> nslookup
    Default Server: dns-cac-dts-01.nyroc.rr.com
    Address: 24.92.226.40


    Default Server: ns1.apolloservers.com
    Address: 66.96.142.115


    Server: ns1.apolloservers.com
    Address: 66.96.142.115

    217.19.242.66.in-addr.arpa name = jpsoft.com

    --
    - Vince
     
  8. vefatica

    Joined:
    May 20, 2008
    Messages:
    7,784
    Likes Received:
    29
    On Sun, 02 Aug 2009 10:02:56 -0500, Emilio III <> wrote:

    |If you have the bind utilities installed you can use "host <ip address>",
    |otherwise, use "nslookup"

    DIG.EXE is another tool ... powerful and difficult to use. It'll trace an IP
    back to the source in one step:

    v:\> dig +trace +nocomments +nocmd -x 66.242.19.217
    . 144373 IN NS I.ROOT-SERVERS.NET.
    . 144373 IN NS G.ROOT-SERVERS.NET.
    . 144373 IN NS F.ROOT-SERVERS.NET.
    . 144373 IN NS K.ROOT-SERVERS.NET.
    . 144373 IN NS H.ROOT-SERVERS.NET.
    . 144373 IN NS L.ROOT-SERVERS.NET.
    . 144373 IN NS A.ROOT-SERVERS.NET.
    . 144373 IN NS D.ROOT-SERVERS.NET.
    . 144373 IN NS B.ROOT-SERVERS.NET.
    . 144373 IN NS E.ROOT-SERVERS.NET.
    . 144373 IN NS C.ROOT-SERVERS.NET.
    . 144373 IN NS J.ROOT-SERVERS.NET.
    . 144373 IN NS M.ROOT-SERVERS.NET.
    ;; Received 228 bytes from 24.92.226.9#53(24.92.226.9) in 15 ms

    66.in-addr.arpa. 86400 IN NS X.ARIN.NET.
    66.in-addr.arpa. 86400 IN NS Y.ARIN.NET.
    66.in-addr.arpa. 86400 IN NS Z.ARIN.NET.
    66.in-addr.arpa. 86400 IN NS CHIA.ARIN.NET.
    66.in-addr.arpa. 86400 IN NS DILL.ARIN.NET.
    66.in-addr.arpa. 86400 IN NS BASIL.ARIN.NET.
    66.in-addr.arpa. 86400 IN NS HENNA.ARIN.NET.
    66.in-addr.arpa. 86400 IN NS INDIGO.ARIN.NET.
    ;; Received 199 bytes from 192.36.148.17#53(I.ROOT-SERVERS.NET) in 125 ms

    19.242.66.in-addr.arpa. 86400 IN NS ns2.apolloservers.com.
    19.242.66.in-addr.arpa. 86400 IN NS ns1.apolloservers.com.
    ;; Received 97 bytes from 199.71.0.63#53(X.ARIN.NET) in 93 ms

    217.19.242.66.in-addr.arpa. 3600 IN PTR jpsoft.com.
    ;; Received 68 bytes from 65.254.254.150#53(ns2.apolloservers.com) in 31 ms

    --
    - Vince
     

Share This Page