Rex: Missing email messages from all forums

  • Thread starter CSGalloway@nc.rr.com
  • Start date
C

CSGalloway@nc.rr.com

Guest
I seem to be missing messages being emailed. I have my nc.rr.com account set to even deliver messages that are marked as S.P.A.M. so the messages are not getitng to my webbased inbox to be delivered. Anything I can do from my end to help solve this problem?

In http://www.jpsoft.com/forums/showpost.php?p=519&postcount=1 you said I had to respond to the validation email to enable email access. I think I did this for all the forums. Anyway I can check?

Thank you.

P.S. I was also on the jpsoft forums and didn't see a way to change my name from email address to my actual name; I think when I registered I just used Google Toolbar to fill in the fields and didn't check the field contents before going further.... sorry.
 

rconn

Administrator
Staff member
May 14, 2008
12,340
149
CSGalloway@nc.rr.com wrote:

> I seem to be missing messages being emailed. I have my nc.rr.com account set to even deliver messages that are marked as S.P.A.M. so the messages are not getitng to my webbased inbox to be delivered. Anything I can do from my end to help solve this problem?
>
> In http://www.jpsoft.com/forums/showpost.php?p=519&postcount=1 you said I had to respond to the validation email to enable email access. I think I did this for all the forums. Anyway I can check?

Everything sent to your account for the last few days has been bounced:

**********************************************
** THIS IS A WARNING MESSAGE ONLY **
** YOU DO NOT NEED TO RESEND YOUR MESSAGE **
**********************************************

The original message was received at Wed, 29 Jul 2009 11:11:06 -0500
from jpsoft.com [127.0.0.1]

----- Transcript of session follows -----
... while talking to cdptpa-smtpin01.mail.rr.com.:
>>> >>> QUIT
<<< 421 4.7.1 - Connection refused. Cannot resolve PTR record for
66.242.19.217
... while talking to cdptpa-smtpin02.mail.rr.com.:
>>> >>> QUIT
<<< 421 4.7.1 - Connection refused. Cannot resolve PTR record for
66.242.19.217
<CSGalloway@nc.rr.com>... Deferred: 421 4.7.1 - Connection refused.
Cannot resolve PTR record for 66.242.19.217
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old



Reporting-MTA: dns; jpsoft.com
Arrival-Date: Wed, 29 Jul 2009 11:11:06 -0500

Final-Recipient: RFC822; CSGalloway@nc.rr.com
Action: delayed
Status: 4.5.0
Diagnostic-Code: SMTP;
Last-Attempt-Date: Wed, 29 Jul 2009 15:18:11 -0500
Will-Retry-Until: Mon, 3 Aug 2009 11:11:06 -0500
 
C

CSGalloway@nc.rr.com

Guest
I just did a online chat with nc.rr.com support. they had me empty the deleted folder on the webmail site and checked that I wasn't leaving email on the server since check with OE. Is there any way I can get all the messages on all the boards I'm sub'ed to and just make sure this has been fixed?

And how do get my user name changed from my email address to my real name?
----- Original Message -----
From: rconn
To: CSGalloway@nc.rr.com
Sent: Saturday, August 01, 2009 09:37 PM
Subject: RE: [Support-t-1259] Rex: Missing email messages from all forums


CSGalloway@nc.rr.com wrote:


Quote:
> I seem to be missing messages being emailed. I have my nc.rr.com account set to even deliver messages that are marked as S.P.A.M. so the messages are not getitng to my webbased inbox to be delivered. Anything I can do from my end to help solve this problem?
>
> In http://www.jpsoft.com/forums/showpos...19&postcount=1 you said I had to respond to the validation email to enable email access. I think I did this for all the forums. Anyway I can check?

Everything sent to your account for the last few days has been bounced:

**********************************************
** THIS IS A WARNING MESSAGE ONLY **
** YOU DO NOT NEED TO RESEND YOUR MESSAGE **
**********************************************

The original message was received at Wed, 29 Jul 2009 11:11:06 -0500
from jpsoft.com [127.0.0.1]

----- Transcript of session follows -----
... while talking to cdptpa-smtpin01.mail.rr.com.:
>>> >>> QUIT
<<< 421 4.7.1 - Connection refused. Cannot resolve PTR record for
66.242.19.217
... while talking to cdptpa-smtpin02.mail.rr.com.:
>>> >>> QUIT
<<< 421 4.7.1 - Connection refused. Cannot resolve PTR record for
66.242.19.217
... Deferred: 421 4.7.1 - Connection refused.
Cannot resolve PTR record for 66.242.19.217
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old



Reporting-MTA: dns; jpsoft.com
Arrival-Date: Wed, 29 Jul 2009 11:11:06 -0500

Final-Recipient: RFC822; CSGalloway@nc.rr.com
Action: delayed
Status: 4.5.0
Diagnostic-Code: SMTP;
Last-Attempt-Date: Wed, 29 Jul 2009 15:18:11 -0500
Will-Retry-Until: Mon, 3 Aug 2009 11:11:06 -0500
 
May 20, 2008
11,388
99
Syracuse, NY, USA
On Sat, 01 Aug 2009 20:37:33 -0500, rconn <> wrote:

|<<< 421 4.7.1 - Connection refused. Cannot resolve PTR record for
|66.242.19.217

That's jpsoft.com, and I can do a (RoadRunner) type=ptr lookup.


> set type=ptr
> 217.19.242.66.in-addr.arpa
Server: dns-cac-dts-01.nyroc.rr.com
Address: 24.92.226.40

Non-authoritative answer:
217.19.242.66.in-addr.arpa name = jpsoft.com
--
- Vince
 
C

CSGalloway@nc.rr.com

Guest
Hi Vince,

So is the problem on my end or on JPSofts? And also is it possible for me to do a lookup like you did? If so I'd love to know the steps....
----- Original Message -----
From: vefatica
To: CSGalloway@nc.rr.com
Sent: Saturday, August 01, 2009 11:47 PM
Subject: RE: [Support-t-1259] Rex: Missing email messages from all forums


On Sat, 01 Aug 2009 20:37:33 -0500, rconn <> wrote:

|<<< 421 4.7.1 - Connection refused. Cannot resolve PTR record for
|66.242.19.217

That's jpsoft.com, and I can do a (RoadRunner) type=ptr lookup.



Quote:
> set type=ptr
> 217.19.242.66.in-addr.arpa

Server: dns-cac-dts-01.nyroc.rr.com
Address: 24.92.226.40

Non-authoritative answer:
217.19.242.66.in-addr.arpa name = jpsoft.com
--
- Vince
 
Mar 9, 2009
28
0
On Sun, Aug 02, 2009 at 03:20:55AM -0500, CSGalloway@nc.rr.com wrote:

> So is the problem on my end or on JPSofts? And also is it possible
> for me to do a lookup like you did? If so I'd love to know the
> steps....

If you have the bind utilities installed you can use "host <ip address>",
otherwise, use "nslookup"

[C:\]host 66.242.19.217
217.19.242.66.IN-ADDR.ARPA domain name pointer jpsoft.com

[C:\]nslookup 66.242.19.217
Server: frisco.perea.net
Address: 172.20.20.20

Name: jpsoft.com
Address: 66.242.19.217

[C:\]
 
May 20, 2008
11,388
99
Syracuse, NY, USA
On Sun, 02 Aug 2009 03:21:02 -0500, "CSGalloway@nc.rr.com"
<> wrote:

|So is the problem on my end or on JPSofts? And also is it possible for me to do a lookup like you did? If so I'd love to know the steps....
|
| |<<< 421 4.7.1 - Connection refused. Cannot resolve PTR record for
| |66.242.19.217

My guess it is a RoadRunner DNS problem (your end). Apparently, the DNS server
couldn't do a reverse lookup on the IP address delivering the mail. And, again
apparently, RR won't accept email from non-resolvable IPs (a common anti-spam
measure).

The simplest way is:

v:\> nslookup 66.242.19.217
Server: dns-cac-dts-01.nyroc.rr.com
Address: 24.92.226.40

Name: jpsoft.com
Address: 66.242.19.217

I had done this (">" is the nslookup prompt):

v:\> nslookup
Default Server: dns-cac-dts-01.nyroc.rr.com
Address: 24.92.226.40


> set type=ptr
> 217.19.242.66.in-addr.arpa
Server: dns-cac-dts-01.nyroc.rr.com
Address: 24.92.226.40

Non-authoritative answer:
217.19.242.66.in-addr.arpa name = jpsoft.com

"Non-authoritative" means the RR server did not go to the source but rather used
a cached record.

But it's also possible that the DNS record at RoadRunner had expired and that
the failure occurred when RR's DNS server tried to contact another DNS server
higher up the food chain. A deeper query would look like this:

First recurse to find out the responsible DNS server:

v:\> nslookup
Default Server: dns-cac-dts-01.nyroc.rr.com
Address: 24.92.226.40


> set type=ns
> 242.66.in-addr.arpa
Server: dns-cac-dts-01.nyroc.rr.com
Address: 24.92.226.40

66.in-addr.arpa
primary name server = chia.arin.net
responsible mail addr = dns-ops.arin.net
serial = 2009080209
refresh = 1800 (30 mins)
retry = 900 (15 mins)
expire = 691200 (8 days)
default TTL = 10800 (3 hours)

> server chia.arin.net
Default Server: chia.arin.net
Address: 192.5.6.32


> 19.242.66.in-addr.arpa
Server: chia.arin.net
Address: 192.5.6.32

19.242.66.in-addr.arpa nameserver = ns1.apolloservers.com
19.242.66.in-addr.arpa nameserver = ns2.apolloservers.com

Then contact the responsible DNS server:

v:\> nslookup
Default Server: dns-cac-dts-01.nyroc.rr.com
Address: 24.92.226.40


> server ns1.apolloservers.com
Default Server: ns1.apolloservers.com
Address: 66.96.142.115


> set type=ptr
> 217.19.242.66.in-addr.arpa
Server: ns1.apolloservers.com
Address: 66.96.142.115

217.19.242.66.in-addr.arpa name = jpsoft.com

--
- Vince
 
May 20, 2008
11,388
99
Syracuse, NY, USA
On Sun, 02 Aug 2009 10:02:56 -0500, Emilio III <> wrote:

|If you have the bind utilities installed you can use "host <ip address>",
|otherwise, use "nslookup"

DIG.EXE is another tool ... powerful and difficult to use. It'll trace an IP
back to the source in one step:

v:\> dig +trace +nocomments +nocmd -x 66.242.19.217
. 144373 IN NS I.ROOT-SERVERS.NET.
. 144373 IN NS G.ROOT-SERVERS.NET.
. 144373 IN NS F.ROOT-SERVERS.NET.
. 144373 IN NS K.ROOT-SERVERS.NET.
. 144373 IN NS H.ROOT-SERVERS.NET.
. 144373 IN NS L.ROOT-SERVERS.NET.
. 144373 IN NS A.ROOT-SERVERS.NET.
. 144373 IN NS D.ROOT-SERVERS.NET.
. 144373 IN NS B.ROOT-SERVERS.NET.
. 144373 IN NS E.ROOT-SERVERS.NET.
. 144373 IN NS C.ROOT-SERVERS.NET.
. 144373 IN NS J.ROOT-SERVERS.NET.
. 144373 IN NS M.ROOT-SERVERS.NET.
;; Received 228 bytes from 24.92.226.9#53(24.92.226.9) in 15 ms

66.in-addr.arpa. 86400 IN NS X.ARIN.NET.
66.in-addr.arpa. 86400 IN NS Y.ARIN.NET.
66.in-addr.arpa. 86400 IN NS Z.ARIN.NET.
66.in-addr.arpa. 86400 IN NS CHIA.ARIN.NET.
66.in-addr.arpa. 86400 IN NS DILL.ARIN.NET.
66.in-addr.arpa. 86400 IN NS BASIL.ARIN.NET.
66.in-addr.arpa. 86400 IN NS HENNA.ARIN.NET.
66.in-addr.arpa. 86400 IN NS INDIGO.ARIN.NET.
;; Received 199 bytes from 192.36.148.17#53(I.ROOT-SERVERS.NET) in 125 ms

19.242.66.in-addr.arpa. 86400 IN NS ns2.apolloservers.com.
19.242.66.in-addr.arpa. 86400 IN NS ns1.apolloservers.com.
;; Received 97 bytes from 199.71.0.63#53(X.ARIN.NET) in 93 ms

217.19.242.66.in-addr.arpa. 3600 IN PTR jpsoft.com.
;; Received 68 bytes from 65.254.254.150#53(ns2.apolloservers.com) in 31 ms

--
- Vince
 
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