Upgrade from 19 to 19.10 fails

Dec 21, 2015
Whether or not I choose to install Everything.

[SEH_AV_READ_BADPTR] ACCESS_VIOLATION (0xc0000005) at address [0x02bb9b36]

Advanced Installer Enhanced UI 12.7.2 build 68656
*** Stack Trace (x86) ***

[0x02bb9b36] DllGetClassObject()
[0x74202265] -----
[0x65677261] -----
[0x72696474] -----
[0x3a64223d] -----
[0x6120225c] -----
[0x69647070] -----
[0x765ca8c0] Ordinal733()
[0x76431d66] SHGetMalloc()
[0x76431e4c] SHGetMalloc()
[0x76431eaf] ShellExecuteExW()
[0x012044bb] -----
[0x0120a4ca] -----
[0x0120b9d9] -----
[0x0120a495] -----
[0x01154a1b] -----
[0x01209bfb] -----
[0x011a5955] -----
[0x7780e394] RtlInitUnicodeString()
[0x7780e394] RtlInitUnicodeString()
[0x0115e659] -----
[0x0115e659] -----
[0x0115ddb3] -----
[0x0115de4b] -----
[0x0115dbfc] -----
[0x0115de4b] -----
[0x011f90bc] -----
[0x01209583] -----
[0x011a5de2] -----
[0x011a6629] -----
[0x011bb21e] -----
[0x77819882] RtlInitializeExceptionChain()
[0x77819855] RtlInitializeExceptionChain()


Staff member
May 14, 2008
Whether or not I choose to install Everything.

[SEH_AV_READ_BADPTR] ACCESS_VIOLATION (0xc0000005) at address [0x02bb9b36]

That’s a Windows Installer (Microsoft) issue, not TCMD. When we’ve seen this (fortunately rare) occurrence in the past, running the installer again almost always works. If not, you can try downloading the MSI build instead (at https://jpsoft.com/downloads/v19/tcmdx64.msi).
Similar threads
Thread starter Title Forum Replies Date
C Upgrade to v19.10.42 fails Support 5
D Upgrade from b12 fails Support 5
C upgrade query Support 5
R Upgrade TCMD 19 to TCC 26 Support 1
S How to? Upgrade Question: What supporting documentation is required at time of purchase? Support 2
CWBillow Upgrade Windows 10's effect on TCMD and TCC Support 3
J Upgrade eligilibility Support 2
CWBillow Upgrade process Support 7
C Forum upgrade Support 0
vefatica Was there a forum upgrade? Support 6
newbie Upgrade from v15 to v21 Support 9
lassevk Eligibility for upgrade pricing? Support 1
D Upgrade issue Support 3
nickles Conditions of upgrade to 19 Support 1
rconn News Forum Upgrade Support 7
C Forum upgrade msg this AM ? Support 1
T Deleting v.16 after upgrade Support 1
nickles Upgrade to 17 Support 1
vefatica Upgrade error Support 10
Dragineez Upgrade Qualification Support 5
keithg1964 Upgrade 16.00.25 to 16.00.27 Error Support 1
M Upgrade Question Support 2
vefatica Upgrade to build 28 Support 18
rconn News Forum Software Upgrade Support 0
N General steps to upgrade from 4NT3? Support 30
vefatica Failed upgrade to build 39 Support 6
rconn Forum software upgrade Support 10
rconn vBulletin upgrade and email integration Support 56
R Observations following recent upgrade to TC13 Support 1
rconn Forums upgrade Support 0
N Shortcut stops working after 4NT to TCC Upgrade Support 73
C No upgrade message Support 1
R %+ works differently after upgrade Support 3
J Which version to upgrade to? Support 14
D upgrade policy Support 5
K ift upgrade problem Support 6
old coot Debugging .btm with >3 arguments fails on step. Support 3
bwawsc2 Check for updates fails to complete Support 9
samintz COPY fails to copy from \\wsl$ Support 20
M Goto fails when a text endtext block precedes the code Support 5
vefatica SETP usually fails with a 32 bit process Support 4
S INPUT fails if the entered text contains pair of square brackets Support 6
B Request Manual Key fails Support 3
L TCC V22 installer fails signature validation Support 0
A Fixed v25 regression: Parameter expansion fails in piped commands Support 2
vefatica START /PGM "name with spaces.URL" fails Support 2
I zip /M fails to delete file after adding to zip file Support 2
D skip= in FOR /F fails Support 9
Joe Caverly Using a Directory Alias with @iniwrite fails Support 14
A WAD Output redirection to IF block fails with "unbalanced brackets" Support 7

Similar threads