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Failure in TCMD Help with Favorites

Discussion in 'Support' started by Jay Sage, Dec 23, 2009.

  1. Jay Sage

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    I am running:

    TCC 11.00.36 x64 Windows 7 [Version 6.1.7600]
    TCC Build 36 Windows 7 Build 7600

    I opened the help and tried to add topics to my favorites. When I click
    on the "Add" button, nothing happens.

    -- Jay
     
  2. TEA-Time

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  3. Jay Sage

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    Are others seeing the same problem? Is it a Windows 7 issue, a 64-bit issue?

    -- Jay
     
  4. dbartt

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    Works fine here using Windows 7 x64 Pro with TCC 11.0.35 x64.

    Dennis
     
  5. rconn

    rconn Administrator
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    Works here with Win 7 x64.

    But it's unrelated to TCMD -- you should check the Microsoft forums.

    Rex Conn
    JP Software
     
  6. Jay Sage

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    Here's a further twist on my problem with adding favorites to TCMD's
    help: I am able to add the Overview topic. I've tried many other topics,
    and only Overview can be added.

    I have a second, identical computer (in terms of hardware and operating
    system), but for reasons I don't fully remember, I installed the 32-bit
    version of TCMD on it. The help system works fine on that computer.

    If I now install the 32-bit version on this computer, will the
    installation remove the 64-bit version and install the 32-bit version
    over it? Will the configuration settings be retained?

    -- Jay
     
  7. Jay Sage

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    Here's a further update. I added a TCC icon to my desktop and configured
    it to launch TCC in administrator mode. I then opened a TCC standalone
    window and tried the help system. I was now able to add favorites! And
    now I can add them from TCMD also. Any explanation?

    -- Jay

    P.S. I tried the same approach with the CascadePoint installer, but it
    still fails to install, just as before.
     
  8. rconn

    rconn Administrator
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    You'll have to ask Microsoft; it's their program!

    Rex Conn
    JP Software
     
  9. rconn

    rconn Administrator
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    Did you download the x64 version of CascadePoint?

    Rex Conn
    JP Software
     
  10. rconn

    rconn Administrator
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    You can have both versions installed on the same system. The configuration
    file (TCMD.INI) will be shared between them unless you define a new one.

    Rex Conn
    JP Software
     

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