Registration problem with v15

May 30, 2008
211
1
#1
Nothing happens when I click OK in the Register Take Command dialog box.

After some time a message box with the text "[10060] Connection timed out" appears.

Seems Take Command now "calls home" when you register?

Well, at least internet is working from inside TCC, e.g. "type http://jpsoft.com" works as expected. I'm behind a proxy server here at work, might that be the reason?
 
May 30, 2008
211
1
#3
Take Command has been using Internet activation since v12. If you have the username & password logon info for your proxy server, you can enter them on the "OPTION / Internet" page.
Since 12.10 I believe. I did not manage to get that registered either and so (partly due to that) stayed with 12.0 until now.

I'm not aware of any username & password for the workplace proxy server (nor firewall for that matter), it's usually enough to enter its host name and port number to get programs (including TCC) working with HTTP, FTP and other allowed protocols.

So if the registration process should(?) succeed over plain HTTP (or HTTPS) without using any non-standard ports maybe it has some issues?

If you don't have access to your proxy server, you can email us at [email protected] and request a manual key.
Thanks! I just got the key, will try it tomorrow.
 
Jun 7, 2008
121
0
#4
Hi

I have the same symptoms working behind a Proxy Server. I click on OK for Registration and nothing happens.
ProxyServer is PROXYLWG.GRPITSRV.COM but nobody here as any idea what the userid/password is.
Since the company is part of Kantar which is part of WPP, I feel like a tiny tiny minnow trying to influence IT policy.

I don't understand why if I can see web sites with Chrome or IE or do Internet Banking that this is a problem.
What does TCC 15.0 require from our company for automatic registration to succeed?

Cheers

Stephen Howe
 
Jun 7, 2008
121
0
#6
TCC is only doing a vanilla HTTP Get using the default port. Your firewall / proxy server has exceptions for the browsers, but doesn't recognize TCC and won't let it connect.

Is your proxy server using a non-default port? (You can specify the port in OPTION / Internet.)
No I dont think it is. There is a WPAD.DAT. I downloaded it and looked at it.
I see port 80 for some commands

I see

function FindProxyForURL(url, host)
{
if (shExpMatch(host, "website1*") ||
shExpMatch(host, "website2*") ||
dnsDomainIs(host, "website3") ||
:
dnsDomainIs(host, "websiteN") )
return "PROXY PROXYLWG.GRPITSRV.COM:80";
else if (dnsDomainIs(host, "string1") ||
dnsDomainIs(host, ".string2") ||
isInNet(host, "127.0.0.0", "255.255.255.0") ||
:
dnsDomainIs(host, "stringN/*")
)
return "DIRECT";
else if( url.substring(0, 5) == "http:" )
{
return "PROXY PROXYLWG.GRPITSRV.COM:80";
}
else if( url.substring(0, 6) == "https:" )
{
return "PROXY PROXYLWG.GRPITSRV.COM:80";
}
else if( url.substring(0, 4) == "ftp:" )
{
return "PROXY PROXYLWG.GRPITSRV.COM:80; DIRECT";
}
else if( url.substring(0, 4) == "res:" )
{
return "PROXY PROXYLWG.GRPITSRV.COM:80";
}
else
{
return "DIRECT";
}
 

rconn

Administrator
Staff member
May 14, 2008
10,320
93
#7
Since 12.10 I believe. I did not manage to get that registered either and so (partly due to that) stayed with 12.0 until now.
Definitely 12.0. The only difference in 12.10 is that it tries to autodetect the proxy settings.

I'm not aware of any username & password for the workplace proxy server (nor firewall for that matter), it's usually enough to enter its host name and port number to get programs (including TCC) working with HTTP, FTP and other allowed protocols.
Did you try entering the proxy server name & port number (without the username & password)?
 
Jun 7, 2008
121
0
#8
Definitely 12.0. The only difference in 12.10 is that it tries to autodetect the proxy settings.

Did you try entering the proxy server name & port number (without the username & password)?
Yes I did. In TCC Options, under Internet and Http Proxy, I put "PROXYLWG.GRPITSRV.COM" and port number was 80
But when I tried to register I got back

HTTP protocol error. 407 Proxy Authentification Required.

Stephen Howe
 
#10
Definitely 12.0. The only difference in 12.10 is that it tries to autodetect the proxy settings.
I too could have sworn it was in 12.10 that activation appeared. I kept a copy of 12.0.1 around in case the activation system wasn't stable or caused problems when deploying test VMs.

(And I haven't needed it once, a credit to how painless JPSoft's activation system really is in the real world)
 
May 30, 2008
211
1
#11
Did you try entering the proxy server name & port number (without the username & password)?
Yes, the "Server" and "Port" options are set under "Http Proxy" section in the TCC options dialog. The port is 8082.

Again, I'd like to stress that internet access via HTTP/HTTPS and FTP _does work_ from within TCC, I can type urls and get back data, likewise WEBFORM works well. (But if I remove the proxy config options it does not work)

It's only the registration process that failed (not a problem for me personally now since the manual key worked), so it seems it does not work quite the same way as the rest of TCC.

But it's TCMD and not TCC that handles the registration right? Maybe it does not use the TCC Http options? I've never otherwise accessed internet via TCMD.
 
Jun 7, 2008
121
0
#12
I have the same experience as nikbaum. TCC works for FTP access no problem but registration does not.
Again as someone else has said, everything was okay with TCC 12.0.
In the Internet TAB under TCC options, I have placed every combination I can think of under HTTP Proxy
I have had HTTP protocol error. 407 Proxy Authentification Required.

I have tried with

Server and Port filled in, User and Password blank
Server and Port filled in, User filled in, password blank
Server and Port filled in, User filled in, password filled in

User is the part of email address. So it is "Stephen.Howe" but I have also tried "[email protected]"

So 5 variations. The best that happens is that after filling in TCC registration & key and clicking on Apply, it just sits there with no response back.

I can raise an issue with KantarIT, see if they can solve it.
But given that my line manger keeps getting locked out of his laptop 5 times a day (Windows domain issues I think) and KantarIT have not solved it in 3 months (he is fuming), I dont have much hope.

Perhaps what is needed is to get jpsoft.com added to that WPAD script under "DIRECT" (I think chances of this happening is zero as I am not a manager)

Stephen Howe
 
Jun 7, 2008
121
0
#13
Just one more comment:

On using a manual key with TCC 13.0, I dont bother filling in anything in Internet tab, HTTP proxy.
FTP just "works" even if these are blank.
Whether I fill them in or not, registration does not work.
 
Jun 7, 2008
121
0
#17
The registration server uses HTTP, not FTP.[/quote]

Fine. All I know is that over the years, I used the FTP part of TCC and not had a problem.

That said, there is web-site filtering here so that I cannot log to porno, proxy, gambling, religious extremism, games, suicide, terrorism and resitrictions on using twitter, Facebook web sites. And the filtering seems crude. Some programming web sites it deems that they are okay, others it flags as not suitable for business purposes. So I am at a loss to know where the problem lies.

Stephen Howe