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Update / install issue with 20.0.20.10.32 take command

Discussion in 'Support' started by Seven, Dec 22, 2016.

  1. Seven

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    I selected check updates and it attempted to update me to the latest version of take command and failed mid way through withError 997. Overlapped I/O operation is in progress. Below is the log file, any ideas, I cannot install the previous version either.
     
  2. Seven

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    Great system, I cannot attach the log file or paste the contents because it keeps saying it looks like spam
     
    #2 Seven, Dec 22, 2016
    Last edited: Dec 23, 2016
  3. TEA-Time

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    Attaching a file and pasting works fine here. I typed this in Notepad, then copied and pasted it here, then took a screen shot and attached it and chose to insert it as a full image.

    Capture.PNG
     
  4. Seven

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    The log is too large to post, when I previously tried to attach the file it said it looked like a spam message, seems to let me attach now.
     
  5. Seven

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    Attached the file for your analysis
     

    Attached Files:

  6. rconn

    rconn Administrator
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    This is a known Windows Installer error sometimes caused by Microsoft security update KB2918614.

    A Google search will turn up a lot of pages talking about this; one of the most detailed is at:

    [title]

    Which provides a number of possible solutions to the problem.
     
  7. Seven

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    Much appreciated, I will investigate
     
  8. Seven

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    I tried the hotfix which wouldn't install "not applicable to my system" Tried to find the KB that causes the problem, no luck. I found a solution that works. Rename the RSA S-1-5-18 directory to bak

    Rename the folder C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18 to C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18_BAK

    Try installing again
     

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